Lounge in Charge (Supervisor)

About the Role

Plaza Premium Group is seeking a Lounge in Charge (Supervisor) to oversee lounge operations during assigned shifts in Bishah, 'Asir. This full-time role involves acting as the Lounge In-Charge in the absence of the Lounge Manager or Duty Manager, ensuring high service excellence and operational efficiency. The position requires 3-5 years of relevant experience.

Key Responsibilities

• Act as the Lounge In-Charge during assigned shifts, making operational decisions when the Lounge Manager or Duty Manager is absent.
• Supervise all lounge functions, including reception, F&B, and housekeeping, to ensure smooth operations.
• Oversee guest check-in and admission procedures in compliance with company policies.
• Professionally greet, receive, and bid farewell to guests.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution.
• Support and guide Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas to ensure cleanliness, comfort, and readiness.
• Coordinate with housekeeping, maintenance, and kitchen teams to resolve operational issues.
• Oversee cash handling, billing, and accurate record-keeping.
• Ensure proper handling and documentation of lost and found items.
• Monitor adherence to service standards, grooming, and conduct of guest service staff.
• Assist in staff scheduling, attendance monitoring, and shift handovers.
• Ensure confidentiality of guest information and operational data.
• Support training and on-the-job coaching for guest service staff.
• Prepare basic operational reports and escalate issues to management as needed.
• Conduct lounge opening and closing procedures, ensuring full readiness.
• Monitor lounge capacity and guest flow, managing peak periods to maintain service standards.
• Handle incidents and emergencies, liaising with airport authorities, airlines, and partners.
• Monitor inventory levels and coordinate stock requisitions.
• Perform ad-hoc duties as assigned by the Lounge Manager or Duty Manager.

Qualifications and Experience

• A Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3–5 years of relevant experience in guest service, hospitality, or airport lounge operations, with supervisory exposure.

Required Skills

• Strong customer service orientation and problem-solving skills.
• Ability to lead, motivate, and support service teams in a fast-paced environment.
• Capability to independently manage lounge operations and make sound decisions during shifts.
• Good knowledge of service standards and guest handling procedures.
• Proficiency in handling cash transactions and maintaining accurate records.
• Professional appearance, positive attitude, and strong interpersonal skills.

Work Environment

This is a full-time position based in Bishah, 'Asir. The role requires flexibility to work various shifts, including weekends and public holidays, to ensure continuous lounge operations.

Application Process

Qualified candidates are invited to apply. Salary details will be discussed during the interview process.