Senior Hardware QA & Installation Support Engineer📣 Job Ad

About Perfect Vision and the Role

Perfect Vision provides connected telematics and fleet solutions across the Kingdom of Saudi Arabia, deploying devices on customer vehicles and assets. We are seeking a Senior Hardware QA & Installation Support Engineer to join our team in Dammam, Eastern, Saudi Arabia. This full-time role requires 5-10 years of experience and serves as the technical gatekeeper for all hardware deployed in the field, focusing on validation, quality assurance, and installation support rather than circuit design.

Key Responsibilities

The Senior Hardware QA & Installation Support Engineer will ensure that every product meets functional, quality, and reliability standards before reaching a customer. Core responsibilities include:

• Validate telematics devices (GPS/GNSS trackers, OBD/CAN units, dashcams, cameras, sensors) against functional, performance, and reliability requirements for deployment approval.
• Define and execute incoming inspection and acceptance testing for each new batch, including sampling plans, test procedures, and clear pass/fail criteria.
• Assess component and build quality, such as solder joints, connectors, enclosures, wiring harnesses, SIM and antenna integration, and general workmanship, identifying defects and batch variations.
• Verify end-to-end device functionality, including power-up, GNSS fix, cellular connectivity (2G/4G/LTE-M/NB-IoT), CAN/OBD-II data, I/O behavior, and correct reporting into the platform.
• Benchmark and compare competing products and models, producing clear evaluation reports and recommendations for product selection decisions.
• Maintain quality records, defect logs, and quality scorecards, driving corrective actions and managing RMA and warranty claims with manufacturers.
• Provide technical guidance and training to the installation team on wiring diagrams, mounting best practices, troubleshooting steps, and installation acceptance checks.
• Support field escalations, diagnose returned or faulty units, and feed findings back into quality improvement and future product selection processes.
• Ensure products meet applicable Saudi and regional regulatory and type-approval requirements (*, CITC) and any customer or fleet compliance needs.

Required Qualifications

Candidates for this role should possess the following qualifications and experience:

• Hands-on experience testing and troubleshooting electronic devices.
• Ability to read schematics, datasheets, and wiring diagrams.
• Proficiency in using standard lab and diagnostic tools, including multimeters, oscilloscopes, and logic/diagnostic tools.
• Solid understanding of electronic component quality, common failure modes, and inspection techniques.
• Experience defining test procedures, acceptance criteria, and quality documentation.
• Comfortable driving quality issues, RMAs, and corrective actions through to resolution with manufacturers.
• Strong communication skills, with the ability to guide, train, and support installation technicians in the field.

Technical Expertise

A strong advantage will be given to candidates with experience in the following technical areas:

• Experience with GNSS/GPS, cellular modems, and CAN-bus/OBD-II hardware.
• Familiarity with vehicle electrical systems and 12V/24V installations.
• Exposure to incoming quality control (IQC), AQL sampling, and quality audits.
• Knowledge of Saudi/GCC type-approval and CITC certification requirements.

Preferred Background

While not strictly required, candidates with the following experience will be highly regarded:

• Experience in telematics, fleet, IoT, or automotive electronics.

Work Environment and Application

This is a full-time position based in Dammam, Eastern, Saudi Arabia. The role involves working closely with field installation teams and manufacturers to uphold the highest quality standards for Perfect Vision's deployed hardware. We invite qualified candidates to apply.