Field Support Engineer📣 Job Ad

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Dammam

Job Description

About the Role

NextEra is seeking an experienced Field Support Engineer to join our team in Dammam, Eastern, Saudi Arabia. This full-time position is critical for providing onsite IT support for operations across various facilities within a demanding maritime environment.

Role Purpose and Operational Context

The primary objective of this role is to ensure reliable IT services across industrial yards, shipyard facilities, and corporate offices. The Field Support Engineer will be instrumental in maintaining business continuity, operational efficiency, and compliance with service level agreements (SLAs) in a challenging operational setting.

Key Responsibilities

Provide hands-on support for end-user devices, operating systems, collaboration platforms, and communication systems.
Deliver immediate onsite support for hardware, software, network, and connectivity issues across IMI facilities.
Ensure 24x7 support coverage for mission-critical IT services and incidents, including participation in on-call rotations when required.
Support IT operations within shipyards, fabrication facilities, and industrial environments.
Manage incidents and service requests using approved ITSM platforms and coordinate escalations to L2/L3 teams and vendors.
Perform asset imaging, deployment, patching, maintenance, and lifecycle management.
Maintain accurate documentation, asset records, and ticket updates.
Adhere to IT governance, cybersecurity standards, and audit requirements while delivering exceptional customer service.

Experience and Qualifications

Candidates should possess 2-5 years of experience in a field support or similar IT support role. A strong understanding of IT infrastructure, end-user support, and incident management is essential for success in this position.

Work Schedule and Environment

This role requires a commitment to ensuring continuous IT service availability, including participation in 24x7 support coverage and on-call rotations as needed. The work environment is dynamic, spanning industrial yards, shipyard facilities, and corporate offices within a maritime setting.