Application Support Engineer📣 Job Ad

About TawanTech and the Role

TawanTech is seeking an Application Support Engineer to join our team in Riyadh. This full-time position is ideal for a fresh graduate with 0-1 years of experience, focusing on providing first-level technical support for critical business applications and systems. The role is integral to ensuring continuous system availability and smooth operational flow.

Role Context and Contribution

The Application Support Engineer will play a crucial part in maintaining the stability and performance of our technical infrastructure. This involves working in rotational shifts to proactively monitor systems, address incidents, and collaborate with various teams to uphold service excellence and customer satisfaction.

Key Responsibilities

• Provide first-level technical support for business applications and systems.
• Monitor application performance and ensure system availability during assigned shifts.
• Troubleshoot application issues, analyze incidents, and resolve basic technical problems.
• Escalate complex issues to development or infrastructure teams when required.
• Monitor system logs, alerts, and scheduled jobs to ensure smooth operations.
• Assist in software deployments, testing, and production support activities.
• Perform basic database queries and system validation when needed.
• Document incidents, troubleshooting steps, and support activities accurately.
• Utilize analytical and engineering problem-solving skills to identify root causes and improve system reliability.
• Collaborate with cross-functional teams to ensure continuous service availability and customer satisfaction.

Qualifications and Experience

• 0-1 years of experience in application support or a related technical field, suitable for a fresh graduate.
• Demonstrated ability to provide first-level technical support and troubleshoot basic application issues.
• Proficiency in monitoring system performance and logs.
• Basic understanding of database queries and system validation.
• Strong analytical and problem-solving skills.
• Ability to document technical procedures and incidents clearly.
• Effective communication and collaboration skills for working with cross-functional teams.

Work Environment and Schedule

This is a full-time position based in Riyadh, requiring the ability to work in rotational shifts. The role involves a dynamic environment where proactive monitoring and swift resolution of technical issues are paramount to maintaining operational continuity.

Application Information

Candidates interested in this Application Support Engineer role are encouraged to submit their application. We look forward to reviewing your qualifications.