
Technical Support Specialist📣 Job Ad
in Modrek
13 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Dammam |
Job Summary
We are seeking a highly motivated and skilled Technical Support Specialist (TSS) to join our dynamic IT team. In this role, you will be responsible for providing technical support to end users, ensuring smooth operations of IT infrastructure, and resolving technical issues (on-site/remotely). This position requires both strong customer service skills and technical expertise in managing and troubleshooting/diagnosing IT systems and resolving complex issues across multiple platforms, and will require installing, configuring, maintaining hardware or software and offer user training.
Responsibilities:
Skills:
Requirements:
We are seeking a highly motivated and skilled Technical Support Specialist (TSS) to join our dynamic IT team. In this role, you will be responsible for providing technical support to end users, ensuring smooth operations of IT infrastructure, and resolving technical issues (on-site/remotely). This position requires both strong customer service skills and technical expertise in managing and troubleshooting/diagnosing IT systems and resolving complex issues across multiple platforms, and will require installing, configuring, maintaining hardware or software and offer user training.
Responsibilities:
- User Support & Service Desk – Provide first-line IT support via calls, emails, and tickets, troubleshooting hardware, software, and network issues while ensuring timely resolutions within SLAs.
- Infrastructure & Network Maintenance – Assist in monitoring and maintaining IT infrastructure, including servers, networks, and cloud services, while ensuring system stability and security.
- Software & System Administration – Install, configure, and deploy applications, manage system upgrades, and ensure smooth software rollouts with minimal downtime.
- Ticketing & Documentation – Maintain detailed records of support requests, document troubleshooting steps, and contribute to a knowledge base for future reference and process improvements.
- Security & Data Protection – Support IT security protocols, monitor vulnerabilities, assist in disaster recovery efforts, and ensure compliance with data protection policies.
- Training & Collaboration – Provide end-user training, share knowledge on IT best practices, and work cross-functionally to resolve technical issues and implement new solutions.
Skills:
- Customer-Centric Support – Strong problem-solving skills with a focus on delivering exceptional service and resolving technical issues efficiently, often remotely.
- Communication & Collaboration – Excellent verbal, written, and email communication skills, with the ability to explain technical concepts clearly and work effectively in teams.
- Time Management & Adaptability – Ability to prioritize tasks, manage multiple requests in fast-paced environments, and adapt to evolving technologies.
- Attention to Detail & Technical Precision – A keen eye for identifying and addressing issues thoroughly, ensuring accuracy in troubleshooting and documentation.
Requirements:
- Industry / Domain: Information Technology
- Necessary Knowledge and Experience: 2+ years of service desk and user support
- Education and Certification Requirements: Information technology diploma (at least 2 years), ITIL Foundations (Service Management), CompTIA's A+ certification or similar
- Languages: English (Advanced Proficiency), Arabic (Native)
Requirements
- Open for all nationalities
- Requires 0-1 Year experience