Warehouse Manager📣 Job Ad

Join Nestlé Waters as a Warehouse Manager!
At Nestlé Waters, we are dedicated to optimizing our operations and ensuring high levels of service. As a Warehouse Manager, you will oversee our logistics operations, striving for efficiency and sustainability within our warehouses in Dammam.

• Main Purpose of Job: Manage warehouse operations, ensuring efficiency, low costs, and high quality.
• Key Responsibilities:
  • Monitor compliance with Nestlé Health, Safety, and Environmental standards.
  • Improve performance and KPI's through effective cost management strategies.
  • Evaluate workflow for optimal storage and transportation of products.
  • Collaborate with various departments for cohesive operational success.
• Key Experiences Required:
  • 5+ years in warehouse management or logistics.
  • Operational experience in transportation and materials control.
  • Experience with SAP and logistics optimization projects.
• Personal Qualities: Competent communicator, with leadership skills and a continuous improvement mindset.

Join a Leading Team as a Warehouse Manager!
At Saudi Industrial Gas Company, we strive to create an efficient warehouse operation that meets operational and customer demand. We're looking for a dedicated Warehouse Manager to ensure a safe working environment and adherence to Health, Safety, and Environmental procedures.

Your Responsibilities:

• Plan, coordinate, and monitor the receipt, storage, and dispatch of goods.
• Maintain accurate inventories and control inventory levels through physical counts.
• Ensure efficient use of warehouse space, including layout and capacity planning.
• Drive continuous improvement initiatives to enhance efficiency and reduce waste.
• Develop and maintain metrics/KPIs, customer service logs, and safety records.

What Makes You Great:

• Bachelor's Certificate/Diploma in a relevant field.
• Minimum 5 years of experience in a similar position.
• Strong computer literacy and proficiency in English.
• Critical behaviors such as hard work, self-motivation, and teamwork.

Why Work With Us?
At Saudi Industrial Gas Company, we offer limitless opportunities for career growth and emphasize safety as a top priority. Join our diverse team and contribute to innovative practices while fostering an inclusive environment.

Ready to Elevate Your Career?
Apply now to be part of our dynamic team!

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.