Barista

1. Customer Reception: Receiving customers at the payment points.
2. Purchases Registration: Entering the products or services that the customer has purchased into the system (usually using a barcode scanner).
3. Completion of Financial Transactions: Receiving payments whether in cash, credit cards, or electronic payment methods.
4. Issuing Invoices: Printing the invoice for the customer and giving it to them.
5. Returns Management: Completing return or exchange operations if there are any issues with the product.
6. Record Keeping: Accurately recording payments and transactions to ensure transparency.
7. Balancing Cash: Ensuring that the cash register has the correct amount at the end of the day or after each shift.

Required Skills for Cashiers:

• Good mathematical skills to calculate amounts quickly and accurately.
• The ability to deal with electronic systems and payment devices.
• Excellent communication skills for effective customer service.
• Attention to detail to ensure the accuracy of financial operations.
• The ability to handle stressful situations during busy periods.

This role usually requires a medium level of education (such as a high school diploma) and may require internal training to familiarize with the different systems used by the store or establishment.

• Team Management:
  • Recruit, train, and manage a team of digital sales representatives.
  • Set clear performance goals and KPIs for the team.
  • Provide coaching and mentoring to enhance team performance.
  • Monitor calls and digital interactions to maintain quality standards.
• Sales Strategy and Execution:
  • Develop and implement digital sales strategies to achieve targets.
  • Collaborate with marketing teams to align campaigns and promotions with sales efforts.
  • Analyze customer data and sales metrics to identify opportunities for growth.
• Performance Monitoring:
  • Track and report on the team’s sales performance and metrics.
  • Ensure the team meets or exceeds monthly and quarterly sales targets.
  • Identify areas for improvement and adjust strategies as needed.
  • Generate regular reports for senior management on sales progress.
• Customer Relationship Management:
  • Ensure high levels of customer satisfaction through effective communication and service.
  • Handle escalated customer issues and provide solutions.
  • Maintain strong relationships with key clients and stakeholders.
• Collaboration and Innovation:
  • Work closely with cross-functional teams such as marketing, product development, Risk, Finance, and IT.
  • Stay informed on industry trends and competitor activities.
  • Innovate and implement new techniques for effective digital sales.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in digital sales within the financial services sector (35 years in a management role).
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Proficiency in fintech core systems and digital sales tools.
• Analytical mindset with problem-solving abilities.