Call Center Agent

Required customer service employee

Join Jotun as a Senior Sales Executive!
In this critical role, you will support the Sales Manager in driving sales of our performance coatings products and nurturing existing customer relationships while also developing new ones. Your efforts will directly contribute to Jotun's agenda of enhancing market share and profitability.

Key Responsibilities:

• Manage customer relationships and pursue profitable growth opportunities within assigned accounts.
• Develop customer account plans based on individual customer needs to ensure high levels of satisfaction.
• Monitor project and delivery progress, addressing any issues proactively to meet deadlines and quality standards.
• Promote our products through regular visits and presentations to key stakeholders and ensure Jotun is the preferred choice for projects.
• Follow up on sales projects and technical inquiries, coordinating with related personnel to monitor project specifications and achieve sales budgets.

Qualifications:

• Bachelor's degree in Sales & Marketing.
• 2 to 4 years in Performance Coating and business development.

Personal Qualities:

• Adept at identifying commercial opportunities and fostering growth.
• Strong networking skills to achieve objectives effectively.
• Methodical and systematic approach with excellent planning abilities.
• Team-oriented with a focus on shared goals and support among colleagues.
• Results-focused, capable of monitoring and managing financial impacts.
• Charismatic with persuasive communication skills.

What We Offer:

• Competitive compensation and benefits.
• Continuous learning and on-the-job training through our in-house Jotun Academy.
• Career development opportunities across multiple disciplines.
• A supportive and inclusive company culture.
• Engaging team-building events and social activities.

We are currently seeking passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Manager / Senior Sales Manager, you are responsible for implementing all sales activities and maximizing business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and includes key responsibilities such as:

• Ensuring comprehensive and complete coverage of your portfolio, covering all levels of accounts managerial and departmental executives for client servicing, achieving targets, and maximum productivity.
• Implementing and executing all sales objectives and action plans to reach and exceed targets set.
• Establishing parameters, quotes, and negotiating prices with customers for transient and group business in connection with the properties.
• Promoting and producing sales leads for Rotana within its respective areas.
• Providing feedback on changing marketing conditions, including trends in competition, based on direct sales solicitation, telephone, and direct mail in its market areas.
• Establishing and maintaining files of major accounts and assisting Superiors in maintaining the accounts management system.
• Ensuring that selling strategies are adhered to during negotiations and maximizing up-selling opportunities whenever possible.

Skills
Education, Qualifications & Experiences
You should hold a degree in sales and have a minimum of two years of post-graduate work experience, ideally within the hotel industry. You must be computer literate with excellent presentation skills, and possess highly sophisticated communication skills, written and oral, with proficiency in English being essential. Any other language skills will be an asset.

Knowledge & Competencies
The ideal candidate will have a guest and service-oriented attitude, backed up by a proactive approach and a strong drive for results. You should display flexibility, integrity, and professionalism in interactions with both colleagues and clients. A track record of exceeding targets with the ability to identify, implement, and execute sales strategies and account plans is required. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results