Call Center Agent📣 Job Ad

Join Our Team as a Call Center Agent!
At 2P Perfect Presentation, we are looking for a highly motivated and customer-oriented Call Center Agent to be part of our team in Jeddah, Saudi Arabia. As a Call Center Agent, you'll play a crucial role in handling customer inquiries and resolving issues while providing excellent customer service.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide accurate and timely information to customers, ensuring satisfaction.
• Resolve customer complaints by investigating problems and developing solutions.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with team members for effective issue resolution.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies.
• Adhere to call center scripts and guidelines to maintain service quality.
• Meet or exceed call center performance metrics.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Turkish, French, Malay, and Urdu.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.
• Strong attention to detail, multitasking, and prioritization skills.
• Positive and professional attitude with flexibility to work in shifts.
• Proficient in using call center software and applications.
• Strong knowledge of customer service principles.

Join Our Team as a Call Center Agent!
We are seeking a motivated Call Center Agent to join our team in Jeddah, Saudi Arabia. The ideal candidate will possess excellent communication skills and the ability to manage customer inquiries with professionalism and efficiency.

Responsibilities:

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

Requirements:

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

At Nissan, we believe that the differences among us - including race, gender, age, mindset, religion, and disabilities - make us stronger and enable us to better serve our customers and communities. We are committed to creating positive change through transparency and inclusivity throughout the career journey.

Join Our Team as a Call Center Agent!
We are seeking a motivated Call Center Agent to join our team in Jeddah, Saudi Arabia. The ideal candidate will possess excellent communication skills and the ability to manage customer inquiries with professionalism and efficiency.

Responsibilities:

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

Requirements:

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

At Nissan, we believe that the differences among us - including race, gender, age, mindset, religion, and disabilities - make us stronger and enable us to better serve our customers and communities. We are committed to creating positive change through transparency and inclusivity throughout the career journey.