Call Center Agent

Education: Bachelor of Business Administration or related. Skills: Proficient in using computers. English language. Cooperation. Communication with clients. Organization and follow-up. Problem-solving. Attention to detail and precision. Report preparation. Politeness in conversation. Professional courses and certificates: Customer service skills - Personal skills development (communication - problem-solving). General job description: Opening accounts for clients, updating client information, responding to client inquiries, welcoming clients and explaining the company's services, marketing the company's services and attracting new clients, archiving client files. Job responsibilities: 1- Welcoming company clients and explaining the company's services. 2- Responding to client inquiries while the client is in the company or via phone, email, or social media platforms. 3- Opening accounts for clients at all company branches. 4- Regularly updating client information and communicating with clients to complete data updates. 5- Reviewing client data and completing any deficiencies in account openings. 6- Archiving client files and organizing the archive for easy access. 7- Marketing the company's services and attracting new clients. 8- Verifying client data for account openings. 9- Preparing periodic reports on customer service, new accounts, and closed accounts. 10 - Performing any other tasks related to their job responsibilities that may be required.

Responding to travelers' inquiries and guiding them, 6 working days a week, day off

Join Our Team as a Call Center Agent!
At 2P Perfect Presentation, we are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Makkah, Saudi Arabia. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

Join us at 2P Perfect Presentation and be a part of our commitment to delivering exceptional customer service in the ICT industry!