Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Job Overview:
At Najmat Rana Trading Company, we strive to provide the highest levels of service to our clients. We are looking for an outstanding Customer Service Specialist to establish performance and quality standards in our services and contribute to updating the procedures related to our clients. You will play a vital role in ensuring customer satisfaction and developing professional programs that enhance service quality.

Main Responsibilities:

• Develop key performance indicators in coordination with the quality management.
• Update customer service procedures and guides to meet customer needs.
• Analyze customer satisfaction data to identify strengths and weaknesses in our systems.
• Prepare specialized reports and provide recommendations for quality improvement.

Required Qualifications:

• Bachelor's degree in a relevant field.
• One year of experience in customer service.

Benefits:

• Flexible working hours.

We are looking for someone with advanced customer service skills and the ability to work under pressure. If you are looking for an opportunity to be part of a dynamic team, then this opportunity is suitable for you!