Customer Complaints Clerk📣 Job Ad

Join Emdad Al Khebrat as a Customer Service Representative!
We are looking for skilled individuals to manage high volumes of customer interactions, providing exceptional service and effective solutions.

Position: Customer Service Representative (Contact Center)
Location: Jeddah
Position Type: Full-time

Responsibilities:

• Handle a high volume of inbound and outbound calls and online chats.
• Identify customer needs and strive for one-contact resolution.
• Utilize provided scripts for sales or customer support.
• Act on feedback to improve call times.
• Maintain accurate records of interactions.
• Meet individual and team targets.

Qualifications:

• Bachelor's Degree.
• Strong verbal and written communication skills in English and Arabic.

Preferred Qualifications:

• 6+ months of experience in a call center or related role.
• Experience with CRM platforms is desirable.

Join us at Emdad Al Khebrat to become a part of our innovative team dedicated to enhancing business and human capital solutions.

Join Our Team as a Customer Service Representative!
At Terhab, we are on a mission to enhance the customer experience in both the private and public sectors in Saudi Arabia. We are looking for an enthusiastic Customer Service Representative who loves to engage with customers and resolve their issues effectively.

Responsibilities:

• Communicate with customers through phone, email, and chat.
• Provide knowledgeable answers to inquiries regarding product availability, pricing, and other queries.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Qualifications:

• 13 years of relevant work experience.
• Excellent phone etiquette and outstanding verbal, written, and interpersonal skills.
• Able to multi-task, organize, and prioritize work efficiently.

Become part of our dedicated team and help us create passionate customers who advocate for our brand!