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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationJeddah
Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:
  • Provide timely and effective assistance to customers via phone, email, and live chat.
  • Resolve customer inquiries, complaints, and issues with professionalism and care.
  • Document customer interactions and maintain accurate records.
  • Collaborate with other teams to ensure customer satisfaction and improve processes.
  • Stay updated on company products, services, and promotions to offer knowledgeable support.
  • Escalate complex issues to the appropriate department when necessary.

What We Expect From You:
  • Arabic language speaker mandatory.
  • English language speaker (minimum B1).
  • Good verbal communication & multitasking skills.
  • Ability to work in a team while being grammatically correct in written and verbal communications.
  • Stress resistance and a strong customer focus.
  • Responsibility and computer literacy.

Working Terms:
  • Hybrid work schedule.
  • Unlimited opportunities for professional and career growth with regular training.
  • Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
inDrive

About inDrive

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