Reservations Agent📣 Job Ad

• Understand and anticipate guest needs to provide personalized experiences.
• Convert enquiries into bookings with a strong sales-oriented attitude.
• Manage reservations through multiple channels and ensure accuracy in bookings.
• Maintain comprehensive knowledge of hotel amenities and services.
• Handle correspondence and respond to guest inquiries promptly.
• Process adjustments to bookings based on guest requests and hotel policies.
• Collaborate with Front Office and Sales teams to enhance guest experiences.

• Graduate in Hospitality Management, Tourism, or related fields.
• Fluent in English and Arabic (preferred).
• Experience with Opera PMS System is an advantage.
• Strong communication skills and attention to detail.
• A minimum of 1-year experience in a similar role is preferred.
• Willingness to work shifts, including weekends and public holidays.

• Competitive compensation package and health insurance coverage.
• Exciting opportunities for personal and professional development.
• Inclusive work environment valuing diversity.
• Employee recognition programs and benefits.

Job Title: Reservations Management Staff

Location: Jeddah – Al-Mohammadiyah District – Full Time (On-site)

Working Hours: 8 hours a day on a shift system (Morning – Evening – Night) 6 days a week

Tasks and Responsibilities:

✅ Managing reservations and customer service

✅ Coordinating operational activities

✅ Enhancing guest experience and marketing

✅ Performance analysis and development

Requirements:

🔹 Previous experience in customer service or reservations management (preferably in the hospitality or real estate sector)

🔹 Excellent communication skills in Arabic and English (verbal and written)

🔹 Proficient in using computers and Microsoft Office programs

🔹 Ability to work under pressure and troubleshoot quickly

🔹 Organized personality capable of multitasking efficiently

To Apply:

Please send your resume with the job title to:

H@************

🚀 Join our team and contribute to providing an exceptional hospitality experience for guests!

• Process financial transactions efficiently using POS systems, ensuring accuracy in cash handling and reporting.
• Engage with customers in a friendly and open manner, providing personalized service to enhance their shopping experience.
• Proactively identify customer needs and suggest appropriate food and beverage products, applying upselling techniques to boost sales.
• Maintain comprehensive knowledge of food and beverage offerings, including ingredients, preparation methods, and promotional offers.
• Handle customer inquiries and effectively resolve issues while maintaining a high level of professionalism and service excellence.
• Conduct regular cash drawer reviews and ensure any discrepancies are addressed timely.
• Collaborate with team members to create an organized and welcoming work environment, contributing to the store's cleanliness and appeal.
• Adhere to all health and safety guidelines and regulations during daily tasks in the food and beverage environment.

• Minimum of 3 years experience in a cashier or sales role within the food and beverage sector.
• Proven ability to interact with customers, demonstrating proactive sales techniques and relationship-building skills.
• Strong knowledge of food and beverage categories, including current trends and popular products.
• Aptitude for handling cash transactions, operating POS systems, and maintaining accurate financial records.
• Ability to work effectively in a team environment, delivering exceptional service under pressure.
• Familiarity with relevant health and safety regulations in the food and beverage industry.
• Strong organizational skills with a keen eye for detail and a commitment to maintaining a clean and organized workspace.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.