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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join the Hilton Team as a Telephone Operator!

As a Telephone Operator Agent at Hilton, you will play a crucial role in delivering exceptional service to our guests. Your responsibilities will include processing all incoming and outgoing calls accurately and courteously, while maintaining an exemplary standard of hospitality.

Key Responsibilities:
  • Process all incoming and outgoing calls with accuracy and courtesy.
  • Record and manage wake-up calls.
  • Assist guests with international calls and directory inquiries.
  • Handle guest requests and report complaints to the Supervisor.
  • Maintain detailed knowledge of the hotel's services and facilities.
  • Promote in-house services and coordinate meeting room reservations.
  • Ensure compliance with Hilton's safety and emergency procedures.

What We Are Looking For:
  • Strong communication skills and a commitment to guest service.
  • Ability to work effectively in a team and adapt to changes.
  • Detail-oriented with excellent organizational skills.
  • Understanding of hotel operations and commitment to achieving high standards.

Join us in our mission to provide exceptional guest experiences and be part of our dynamic Hilton family!

Requirements

  • Open for all nationalities
  • No experience required

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