Customer Support (Arabic)📣 Job Ad

About the Role

Recruit Lytix Hiring is seeking a detail-oriented Customer Support Specialist (Arabic) for a full-time, remote position. This role is based in Medina, Al Madinah, Saudi Arabia, and involves providing professional and timely support to Arabic-speaking customers across various communication channels. The successful candidate will play a key role in ensuring customer satisfaction and contributing to the organization's growth.

Key Responsibilities

• Responding to customer inquiries via email, chat, or phone in Arabic, and English when required.
• Providing accurate information regarding products, services, and company processes.
• Maintaining clear, professional, and empathetic communication with all customers.
• Assisting customers with troubleshooting and resolving common issues effectively.
• Identifying root causes of customer problems and guiding them through appropriate solutions.
• Escalating complex or sensitive customer cases to the relevant internal teams.
• Documenting all customer interactions within the designated CRM or support systems.
• Tracking open cases and ensuring timely follow-up for resolution.
• Maintaining accurate and up-to-date customer records.
• Ensuring all customer responses meet established company quality and communication standards.
• Handling customer complaints with professionalism and empathy.
• Collaborating with internal teams to resolve customer concerns efficiently.
• Participating in training sessions and team meetings to stay informed.
• Staying updated on product changes, company policies, and procedures.

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) is essential.
• Good command of English (written and spoken) is required.
• Strong communication and interpersonal abilities.
• A customer-focused mindset with demonstrated empathy and patience.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Basic computer proficiency and familiarity with digital tools.
• Effective problem-solving skills and a keen attention to detail.
• Capacity to work independently in a remote setting.
• 0-1 years of experience in customer support is preferred.

Technical Requirements for Remote Work

• A reliable high-speed internet connection.
• A personal computer or laptop with an updated operating system.
• A quiet and professional workspace conducive to focused work.
• Familiarity with email, chat tools, and CRM systems is preferred.

What We Offer

• Competitive compensation.
• Flexible remote working schedule.
• Comprehensive training and onboarding support.
• Opportunities for career growth within customer support.
• Performance-based incentives.
• A supportive and collaborative remote team environment.