General Manager Crowne Plaza Madina Al Haramain

About the Role of General Manager

IHG Hotels & Resorts is seeking a General Manager for the Crowne Plaza Madina Al Haramain in Medina, Al Madinah, Saudi Arabia. This full-time role involves leading the day-to-day operations and strategic direction of the hotel, with a focus on maximizing sales, revenue, and financial returns. The General Manager will also be responsible for pre-opening readiness and ensuring a successful market entry in Saudi Arabia.

Key Responsibilities

• Manage daily hotel operations and provide leadership and direction to the team.
• Maximize sales and revenue while driving financial returns for the property.
• Oversee the development of team members and ensure adherence to brand standards.
• Build awareness of the hotel and brand within the local community.
• Ensure pre-opening readiness and successful market entry in Saudi Arabia.

People Management

• Develop and implement programs to enhance team engagement, aligned with the hotel’s service philosophy.
• Establish and monitor succession planning to ensure future talent strength.
• Set performance and development goals for team members, providing mentoring, coaching, and regular feedback.
• Oversee all HR-related actions in compliance with company policies.

Guest Experience and Financial Oversight

• Maintain compliance with all required brand and service standards to ensure brand citizenship.
• Drive continuous improvement in guest satisfaction metrics.
• Collaborate with colleagues to implement services and programs that meet or exceed guest expectations.
• Engage with guests to gather feedback and build relationships.
• Prepare annual capital, cash flow, and sales and marketing plans for accurate budget forecasting.
• Analyze financial data to drive revenue, future profitability, and maximum return on investment.
• Utilize distribution channels and technology platforms to maximize market share.
• Lead capital plans and asset management initiatives, working with owners to maintain or improve the property’s market leadership.

Responsible Business Practices

• Ensure a safe and secure environment for guests, colleagues, and hotel assets.
• Act as a public relations representative to enhance hotel and brand awareness in the local community.
• Encourage team member involvement in community organizations, activities, and businesses.
• Develop and execute action plans to promote environmental consciousness and reduce the hotel’s carbon footprint.
• Perform other assigned duties, potentially serving as manager on duty.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in hotel management. The role requires a strong understanding of hotel operations, financial management, and guest service standards. The ability to lead and develop a team, coupled with strategic planning skills, is essential for success in this position.