Chief Concierge📣 Job Ad

Job Summary

Hilton is seeking a Chief Concierge to join its team in Makkah, Saudi Arabia. This full-time role involves overseeing the daily operations of the concierge desk and ensuring exceptional guest experiences. The Chief Concierge is responsible for delivering memorable service that reflects the company's commitment to hospitality.

Key Responsibilities

• Supervise, train, schedule, and support concierge team members to ensure an exceptional guest experience.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services, including medical care, childcare, and floral delivery, to meet personalized guest needs.
• Facilitate seamless registration and elevated service for high-priority guests.
• Promote hotel offerings by sharing marketing materials and encouraging the use of hotel services and programs.
• Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines.

Candidate Attributes

At Hilton, core values guide the qualities sought in every team member. The ideal candidate for this role will demonstrate:

• A passion for hospitality.
• Integrity in all actions and decisions.
• Leadership skills to inspire and guide others.
• A belief that teamwork drives optimal outcomes.
• A strong sense of ownership and accountability.
• A focus on immediate impact, bringing urgency and discipline to tasks.

Required Qualifications

• High School Diploma or University Degree.
• 5-10 years of experience in a concierge or similar guest services leadership role.

About Hilton

Hilton is a global leader in the hospitality industry, committed to delivering exceptional experiences for guests and fostering a supportive workplace for its team members. With a vision to provide hospitality worldwide, Hilton has welcomed over 3 billion guests and has been acknowledged on lists such as the World's Best Workplaces by Great Place to Work and Fortune. The company supports career development across its portfolio of world-class brands.

Location and Work Type

This is a full-time position located in Mecca, Makkah, Saudi Arabia.