Customer Complaints Clerk📣 Job Ad

in The Laughing Tooth Medical Complex

about 13 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Job Vacancy: Customer Service Employee at Al-San Al-Dhahik Medical Complex
We are pleased at Al-San Al-Dhahik Medical Complex to announce a job vacancy for a Customer Service Employee to help us provide the best experience for patients and clients.

Required Qualifications:
- Effective communication skills and how to respond to customers and the art of dealing with them.
- Holder of specialized courses in the field of customer service and sales.
- At least 3 years of experience in the field of customer service.
- Proficiency in English.
- Saudi nationality.
- Good appearance.

If you possess the qualifications mentioned above and wish to join our team, please send your resume to the mentioned email.

Requirements

Females-only workplace
For Saudis Only
No experience required

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مسمى الوظيفة: أخصائي خدمة عملاء

الوصف الوظيفي:
تسعى شركة جود التنمية للتشغيل والصيانة لتوظيف أخصائي خدمة عملاء متمكن. ستكون مسؤولياتك وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء، والمشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء وتطوير برامج لتعظيم جودة ومهنية أنظمة خدمة العملاء.

الواجبات والمهام الرئيسية:

إجراء الدراسات والتحاليل المتخصصة بهدف وضع وتحديد مؤشرات الأداء الرئيسية.
تحديث إجراءات وأدلة خدمة العملاء والتنسيق مع الإدارات المعنية.
تطوير برامج متقدمة ومبادرات إبداعية لضمان تحقيق توقعات العملاء.
تحليل المعلومات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء.
إعداد الوثائق والتقارير المتعلقة بخدمة العملاء وتقديم التوصيات المناسبة.

المؤهلات المطلوبة:
- درجة البكالوريوس في إدارة الأعمال.
- خبرة 3 سنوات في مجال خدمة العملاء.
- مهارات متقدمة في اللغتين العربية والإنجليزية.

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Join Our Team as a Customer Services Specialist
At Mohammed Alusaifer Company for Development and Real Estate Investment, we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Services Specialist to join our team in Aţ Ţā’if, Makkah. In this role, you will be the first point of contact for our valued guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

Respond to customer inquiries in a timely and effective manner.
Ensure a smooth check-in and check-out process.
Keep the Customer Service Manager informed of any relevant guest feedback or issues.
Maintain a high level of customer service at all times.
Attend training sessions and assist in developing the night team as necessary.
Utilize sales techniques to promote hotel services and amenities.
Adhere to all resort policies regarding cash handling and payment methods.
Comply with resort security and fire regulations, as well as all health and safety legislation.
Assist other departments as needed.

Qualifications:

Strong communication skills.
Commitment to providing high-level customer service.
Ability to remain calm and efficient with attention to detail.
Capability to multitask while maintaining a positive attitude when dealing with guests.
Able to work both independently and as part of a team.
Advanced technological proficiency.

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