Customer Complaints Clerk📣 Job Ad

Join Bedinroom as a Front Office Supervisor!
Bedinroom is a Saudi startup specializing in the electronic marketing of hotel services and providing professional services to facilitate hotel room and apartment bookings across the Kingdom, offering the best deals and prices all year round.

Responsibilities:

• Develop and implement policies and procedures for front office operations to ensure exceptional guest service.
• Supervise reception staff, ensuring adherence to operational procedures and service standards.
• Organize and oversee the team's shift schedule to maintain outstanding service, even during peak times.
• Manage guest complaints skillfully and professionally, ensuring all guest needs and expectations are met.
• Coordinate with other departments to meet diverse guest requirements efficiently.
• Analyze guest feedback to identify areas for improvement in service quality.
• Participate in developing quality control procedures for front office operations.
• Ensure adequate training and development for all team members to promote a positive work environment.
• Oversee booking availability and manage requests related to check-out and stay extensions.
• Ensure the accuracy of guest records and streamline check-in and check-out processes.

How to Apply:
If you are interested, please send your CV by Saturday, January 252025 to h@**************.
We also have vacancies for hospitality and room service staff. Interested candidates can send their applications and details via email.