Customer Complaints Clerk📣 Job Ad

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.