Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join Al-Futtaim Group as a Customer Service Associate!
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and progressive businesses in the region. We pride ourselves on our commitment to customer experience and teamwork, while partnering with over 200 respected brands.

Overview of the Role:
The Customer Service Associate is pivotal in driving sales and ensuring a delightful customer experience. You will take on various responsibilities as directed by store management.

What You Will Do:

• Sales & Customer Service:
  • Engage with customers to meet and exceed weekly sales targets.
  • Welcome customers warmly and assist with product information.
  • Enhance the shopping experience by suggesting additional products.
  • Maintain cleanliness and organization in fitting rooms and cash wrap area.
  • Thank customers sincerely and invite them back.
• Store Standards & Housekeeping:
  • Keep the store environment clean and organized.
  • Adhere to M&S policies and procedures.
  • Assist with merchandise presentation and participate in store functions.
• Operations & Inventory Management:
  • Participate in inventory management and stock levels maintenance.
  • Follow stock loss prevention measures and handle cash operations.
• People & Teamwork:
  • Collaborate with peers and management to achieve store objectives.
  • Exhibit team spirit and maintain a positive attitude toward the brand.
  • Flexibly adapt scheduling based on business needs.
• Compliance & Safety:
  • Follow all company policies and maintain a safe work environment.
  • Be physically fit for standing and handling merchandise.

Minimum Qualifications & Knowledge:
High School Degree

Minimum Experience:
12 years of retail sales experience

Job-Specific Skills:

• Strong verbal communication skills
• Ability to lift stock as required
• Ability to stand for a minimum of 8 hours

Behavioral Competencies:

• Eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperative

We look forward to your application!