img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:
  • Handling customer interactions and managing orders efficiently.
  • Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
  • Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
  • Monitoring operations and analyzing performance metrics to identify improvement areas.
  • Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job AdNew

Emdad By Elm

Full-time
Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:
  • Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
  • Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
  • Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
  • Collaborate with team members to meet and exceed sales targets through effective customer engagement.
  • Maintain a professional appearance aligned with company values.
  • Handle customer complaints promptly and provide effective solutions.
  • Adapt to changing work schedules, including weekends and holidays.
  • Continuously expand product knowledge to enhance customer interactions.
  • Document customer interactions accurately for record-keeping.

Requirements:
  • 1 to 3 years of experience in sales or customer service.
  • Strong communication skills with the ability to engage diverse customer groups.
  • Expertise in operating point-of-sale systems and cash transaction handling.
  • Basic knowledge of inventory management.
  • Ability to work effectively in a team-oriented environment.
  • Flexibility in adapting to varying shift schedules and operational needs.
  • Commitment to quality service and customer satisfaction.
  • Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

breifcase2-5 years

locationMakkah

1 day ago

Customer Services Specialist

📣 Job AdNew

Emdad By Elm

Full-time
Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:
  • Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
  • Listen actively to customer inquiries and provide accurate and timely information regarding available services.
  • Assist customers in navigating the organization’s offerings.
  • Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
  • Prepare basic reports in Excel tracking inquiries and customer feedback.
  • Develop and present visually appealing presentations using PowerPoint.
  • Collaborate with team members to enhance customer service practices.
  • Utilize CRM tools to log interactions and track customer engagement.
  • Participate in training opportunities to enhance service skills.

Requirements:
  • 5-7 years of experience in customer service.
  • Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
  • Strong knowledge of Microsoft PowerPoint.
  • Excellent communication skills.
  • Ability to work independently and collaboratively.
  • Strong organizational and time management skills.
  • Cultural sensitivity and adaptability.
  • Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

breifcase2-5 years

locationMakkah

1 day ago

Customer Services Specialist

📣 Job Ad

Florose

Full-time
Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:
  • Manage customer inquiries through phone, email, and WhatsApp.
  • Resolve complaints and provide appropriate solutions in a timely manner.
  • Follow up with customers to ensure their issues are fully resolved.
  • Coordinate with internal teams to improve processes and customer experience.
  • Maintain accurate records of customer interactions in CRM systems.
  • Provide product/service information clearly and professionally.
  • Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:
  • 3+ years of experience in customer service, preferably in e-commerce or retail.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks under pressure.
  • Proficiency in Microsoft Office and customer service software/CRM systems.
  • Fluency in both Arabic and English (written and spoken).

breifcase2-5 years

locationMakkah

27 days ago