Customer Services Specialist📣 Job Ad

in Ferrero

about 14 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

Handling customer interactions and managing orders efficiently.
Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
Monitoring operations and analyzing performance metrics to identify improvement areas.
Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Requirements

Requires 2-5 Years experience

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