Customer Services Specialist📣 Job Ad

in Florose

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Makkah

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

Manage customer inquiries through phone, email, and WhatsApp.
Resolve complaints and provide appropriate solutions in a timely manner.
Follow up with customers to ensure their issues are fully resolved.
Coordinate with internal teams to improve processes and customer experience.
Maintain accurate records of customer interactions in CRM systems.
Provide product/service information clearly and professionally.
Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

3+ years of experience in customer service, preferably in e-commerce or retail.
Strong communication and problem-solving skills.
Ability to handle multiple tasks under pressure.
Proficiency in Microsoft Office and customer service software/CRM systems.
Fluency in both Arabic and English (written and spoken).

Requirements

Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job Ad

Ferrero

Full-time

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

Handling customer interactions and managing orders efficiently.
Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
Monitoring operations and analyzing performance metrics to identify improvement areas.
Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

2-5 years