Customer Services Specialist📣 Job Ad

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join Kuehne+Nagel as a Customer Care Specialist in Jiddah!
In this dynamic role, you will play a key part in optimizing processes and ensuring the smooth flow of inventory and shipments. Your contributions will directly impact timely deliveries of essential medicines and critical supplies, from wind turbine components to semiconductors.

Your Responsibilities:

• Provide proactive advice and consult with customers to ensure satisfaction.
• Monitor customer shipments, offering proactive updates and resolving issues before they escalate.
• Incorporate and transfer customer requirements into the Kuehne+Nagel systems.
• Create and review reports as needed, including performance analysis.
• Collaborate with sales and account management teams to exchange knowledge and enhance service.

What We Expect From You:

• A degree in logistics, supply chain, or a similar field.
• A minimum of 2 years' experience in freight forwarding, with a focus on air logistics.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with fluency in English.

What We Offer:
You will be part of an employee-friendly environment where you can grow your skills in transportation logistics. We provide a competitive salary along with opportunities for further development within the Kuehne+Nagel Group.

About Kuehne+Nagel:
Kuehne+Nagel is a global leader in logistics and supply chain solutions, with over 82,000 employees in nearly 100 countries. We are committed to making a real difference by delivering essential items and innovative solutions to our communities and clients worldwide.

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.