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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:
  • Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
  • Listen actively to customer inquiries and provide accurate and timely information regarding available services.
  • Assist customers in navigating the organization’s offerings.
  • Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
  • Prepare basic reports in Excel tracking inquiries and customer feedback.
  • Develop and present visually appealing presentations using PowerPoint.
  • Collaborate with team members to enhance customer service practices.
  • Utilize CRM tools to log interactions and track customer engagement.
  • Participate in training opportunities to enhance service skills.

Requirements:
  • 5-7 years of experience in customer service.
  • Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
  • Strong knowledge of Microsoft PowerPoint.
  • Excellent communication skills.
  • Ability to work independently and collaboratively.
  • Strong organizational and time management skills.
  • Cultural sensitivity and adaptability.
  • Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Requirements

  • Requires 2-5 Years experience

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