Customer Services Specialist📣 Job Ad

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:

• Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
• Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance aligned with company values.
• Handle customer complaints promptly and provide effective solutions.
• Adapt to changing work schedules, including weekends and holidays.
• Continuously expand product knowledge to enhance customer interactions.
• Document customer interactions accurately for record-keeping.

Requirements:

• 1 to 3 years of experience in sales or customer service.
• Strong communication skills with the ability to engage diverse customer groups.
• Expertise in operating point-of-sale systems and cash transaction handling.
• Basic knowledge of inventory management.
• Ability to work effectively in a team-oriented environment.
• Flexibility in adapting to varying shift schedules and operational needs.
• Commitment to quality service and customer satisfaction.
• Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!