Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:

• Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
• Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance aligned with company values.
• Handle customer complaints promptly and provide effective solutions.
• Adapt to changing work schedules, including weekends and holidays.
• Continuously expand product knowledge to enhance customer interactions.
• Document customer interactions accurately for record-keeping.

Requirements:

• 1 to 3 years of experience in sales or customer service.
• Strong communication skills with the ability to engage diverse customer groups.
• Expertise in operating point-of-sale systems and cash transaction handling.
• Basic knowledge of inventory management.
• Ability to work effectively in a team-oriented environment.
• Flexibility in adapting to varying shift schedules and operational needs.
• Commitment to quality service and customer satisfaction.
• Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.