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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:
  • Greet customers warmly and professionally upon arrival to create a positive first impression.
  • Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
  • Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
  • Resolve customer issues efficiently, ensuring high customer satisfaction.
  • Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
  • Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
  • Collaborate with team members to enhance customer service protocols.
  • Utilize CRM tools to log customer interactions and track engagement metrics.
  • Collect and analyze insights from customer interactions to identify trends.
  • Participate in training sessions and pursue professional development opportunities.

Required Skills:
  • Exceptional interpersonal skills to foster relationships with customers and teammates.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Strong conflict resolution and problem-solving capabilities.
  • High attention to detail and effective time management skills.
  • Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Requirements

  • Requires 2-5 Years experience

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The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities
  • Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
  • Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
  • Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
  • Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
  • Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
  • Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
  • Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
  • Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
  • Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
  • Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
  • Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements
  • Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
  • Advanced proficiency in Microsoft Excel for reports analysis and creation.
  • Strong skills in Microsoft PowerPoint for engaging professional presentations.
  • Exceptional verbal and written communication skills.
  • Ability to build and manage customer relationships effectively.
  • Capability to work independently while promoting a collaborative atmosphere.
  • Strong organizational skills to prioritize tasks in a fast-paced environment.
  • Comprehensive knowledge of customer service best practices.

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The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:
  • Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
  • Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
  • Direct customers towards the organization's services that meet their requests and needs.
  • Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
  • Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
  • Develop and present visually impactful PowerPoint presentations for internal teams and customers.
  • Collaborate effectively with team members to refine customer service protocols.
  • Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
  • Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
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Requirements:
  • Minimum 5-7 years of experience in customer service or client-facing roles.
  • Proficient in Microsoft Excel and PowerPoint.
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  • Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
  • High adaptability and resourcefulness in unforeseen challenges.
  • Cultural sensitivity and adaptability in communication.

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About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

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