Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are committed to helping people live longer, healthier, and happier lives through innovative healthcare solutions. Since our establishment in 2017, we have focused on collaboration, care, ambition, and responsibility in our approach to healthcare.

About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

Position Requirements:

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:

• Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
• Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance aligned with company values.
• Handle customer complaints promptly and provide effective solutions.
• Adapt to changing work schedules, including weekends and holidays.
• Continuously expand product knowledge to enhance customer interactions.
• Document customer interactions accurately for record-keeping.

Requirements:

• 1 to 3 years of experience in sales or customer service.
• Strong communication skills with the ability to engage diverse customer groups.
• Expertise in operating point-of-sale systems and cash transaction handling.
• Basic knowledge of inventory management.
• Ability to work effectively in a team-oriented environment.
• Flexibility in adapting to varying shift schedules and operational needs.
• Commitment to quality service and customer satisfaction.
• Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!