Hotel Operations Manager📣 Job Ad

As a Director of Food & Beverage at Millennium place Makkah, you are entrusted with the strategic oversight and operational management of both front and back-of-house food and beverage operations. Your role is pivotal in ensuring customer satisfaction and delivering high-quality service, all while surpassing financial objectives. This includes effective management of profit and quality across various food and beverage outlets, encompassing restaurants, catering, and banquet operations.

Key Responsibilities:

• Develop and implement strategies to enhance overall guest experience and satisfaction.
• Collaborate with culinary and kitchen team to create innovative and appealing menus.
• Coordinate and execute special events, banquets, and catering functions.
• Oversee inventory management, ensuring proper stock levels and minimizing waste.
• Establish and maintain strong relationships with vendors and suppliers for quality sourcing.
• Conduct regular market analysis to identify trends, competition, and opportunities for improvement.
• Enforce health and safety regulations, including food safety and sanitation standards.
• Implement cost control measures and monitor expenses to optimize departmental profitability.
• Drive continuous improvement initiatives in service standards and operational efficiency.
• Lead and participate in regular colleagues’ meetings to ensure effective communication and team cohesion.
• Foster a positive and inclusive work environment, promoting high morale and engagement.
• Coach, train, and manage the F&B colleagues.
• Maintain high standards of food & beverage quality and guest service.
• Achieve budgeted revenues and expenses while maximizing profitability in the food & beverage department.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Enhance guest satisfaction by improving the product through colleague development, job engineering, and quality image.
• Ensure compliance with business operations and legal regulations.
• Market the food & beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to meet/exceed sales and financial goals.
• Implement and manage all company programs to ensure compliance with standard operating procedures (SOPs).
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Join Our Team as an Executive Housekeeper!
As an Executive Housekeeper at M Hotel Makkah by Millennium, you will lead the overall management of housekeeping functions in guestrooms, offices, and public areas. Your responsibilities include establishing and maintaining high standards of cleanliness and decor, implementing effective working rules and practices, and conducting regular inspections to ensure compliance. Your role is pivotal in ensuring a pristine and welcoming environment for guests and staff alike.

Key Job Responsibilities:

• Manage and oversee all housekeeping operations in guestrooms, offices, and public areas.
• Establish and enforce standards of cleanliness and decor to meet organizational expectations.
• Develop and implement effective working rules and practices for housekeeping colleagues.
• Conduct regular inspections of all areas to ensure compliance with housekeeping standards.
• Issue necessary orders and corrective actions to address shortcomings and maintain quality.
• Collaborate with other departments to ensure seamless coordination and guest satisfaction.
• Train and supervise the housekeeping colleagues, fostering a high-performance and service-oriented team.
• Monitor inventory levels and coordinate the procurement of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures within the housekeeping department.
• Address guest inquiries and concerns related to housekeeping services promptly and professionally.
• Maintain inventory of guestroom and cleaning supplies, ordering replacements as needed, and control expenses within set budgets.
• Organize night cleaning operations for kitchens, offices, public spaces, health club facilities, and pool areas to maintain cleanliness.
• Prepare the Annual Housekeeping Budget, making recommendations for equipment modernization and staying informed about developments through meetings with salesmen, consultants, and attending Hotel Trade shows.
• Collaborate with the Accounts Department to control expenses within monthly forecasts.
• Stay informed about industry trends, innovations, and best practices in housekeeping management.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

About the Role:
The Cluster Director of Public Relations and Marketing Communications is a senior leadership position at Red Sea Global Hospitality. This important role is responsible for developing and executing comprehensive strategic PR and marketing communications plans to promote the unique experiences and offerings of Red Sea Global’s luxury hotels and resorts. The aim is to enhance brand visibility in a competitive market while ensuring alignment with overall business objectives.

Professional Qualifications & Experience:

• Fluency in English and Arabic, with excellent reading, writing, and verbal communication skills.
• A minimum of 5 years of experience in Public Relations and/or Marketing Communications, specifically in luxury hotels or resorts.
• Proven track record in PR strategy development and execution in a luxury setting.
• Excellent personal and professional references.
• Proficiency in relevant software and digital marketing platforms.
• Knowledge of the Saudi Arabian market and cultural nuances is a plus.

Education:
A Bachelor’s degree (or equivalent), preferably in Marketing, Communications, or Hospitality.

Work Environment:

• The position is based in Jeddah, Saudi Arabia, with occasional travel to resort locations.
• Flexibility to work evenings, weekends, and holidays as needed is required.

Key Responsibilities:

• Collaborate with key stakeholders and foster productive relationships across departments.
• Build connections with Destination Marketing teams and manage significant PR events.
• Conduct performance evaluations and provide team development opportunities.
• Utilize consumer insights to drive data-led decision-making and monitor performance metrics.
• Establish and execute the annual PR and marketing communications strategy, ensuring alignment with brand goals.
• Manage online and offline hotel presence, ensuring consistency with brand guidelines.
• Build strong relationships with media and influencers for effective reputation management.
• Implement demand generation strategies to enhance guest acquisition and revenue opportunities.

Desired Competencies:

• Strong leadership qualities and the ability to inspire teams.
• Strategic thinking with problem-solving capabilities.
• Excellent negotiation and budget management skills.
• Exceptional communication and analytical skills.