Quality Specialist📣 Job Ad

Join our team as a Quality Specialist!
In this role, you will play a crucial part in ensuring the highest level of customer satisfaction. Your main responsibilities will include monitoring and evaluating customer interactions and providing insightful feedback to enhance our customer experience offerings.

Key Responsibilities:

• Monitor and evaluate customer interactions to ensure adherence to quality standards.
• Provide feedback and coaching to the customer experience team to improve performance.
• Analyze customer feedback and identify areas for improvement.
• Develop and implement quality assurance processes and procedures.
• Collaborate with cross-functional teams to drive continuous improvement in customer experience.

Requirements:

• Bachelor's degree in a relevant field.
• COPC, HPMT (High Performance Management Techniques) certificate preferred.
• TOT (Training of Trainers) certificate.
• Excellent verbal and written communication skills in Arabic and English.
• Strong attention to detail and analytical thinking.
• Ability to work in a fast-paced and dynamic environment.
• Experience in customer service or call center operations.
• Knowledge of quality assurance principles and practices.