Reservations Agent📣 Job Ad

About the Role:
As a Reservation Agent at Sofitel Shahd Al Madinah, you will be the first point of contact for guests and play a vital role in maximizing sales and ensuring exceptional customer service.

Your Responsibilities:

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

Qualifications:

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

Your Team and Working Environment:
Sofitel Shahd Al-Madinah is located centrally in Madinah, just a short walk from the northern entrance of the Al-Masjid an-Nabawi. The hotel features luxurious accommodations and top-notch amenities, aiming to provide the highest standards of hospitality.

Diversity & Inclusion:
At Accor, we prioritize a welcoming environment for all, respecting differences and focusing on skills and qualities when extending opportunities.

Join Our Team as a Reservation Agent!
At ibis, ibis Styles, ibis budget, we are committed to developing Saudi talents through our Tamayyaz Nationalization Development Program. This role is essential in maximizing hotel revenue and ensuring guests enjoy the best possible experience.

Key Responsibilities:

• Greet guests over the phone in a friendly manner.
• Record reservation information accurately and inform departments of VIP arrivals.
• Utilize yield management to achieve maximum occupancy and average rates.
• Maintain high confidentiality regarding guest privacy and safety.
• Ensure compliance with corporate standards and guidelines.

Qualifications:

• Saudi Nationals only.
• Open to candidates with little to no work experience, including fresh graduates.
• Basic English skills are essential.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours as required.

We Value Diversity & Inclusion:
We strive to attract and promote diverse talent within our team. If you're passionate about the hospitality industry, we invite you to apply!

Join Almosafer as a Tamheer - Umrah and Hajj Reservations Specialist!
As part of Seera Group, Almosafer is Saudi Arabia’s leading travel company with over 40 years of expertise in the travel industry. We are on a mission to elevate the journey for travelers from Saudi Arabia and beyond, supporting the nation’s vision for tourism.

Responsibilities:

• Handling pending bookings.
• Reviewing booking option dates on a daily basis.
• Reviewing arrivals daily: One day before, three days before, and seven days before arrival.
• Sending payment to suppliers.
• Meeting all company policies and procedures.
• Following schedule changes based on business volume.

Program Requirements:

• The candidate must be a Saudi National.
• A bachelor’s degree is required.
• The candidate should not be currently employed.
• Must not have previous Tamheer participation.

Qualifications:

• A bachelor’s degree in a related field preferred.
• Good communication skills.
• Fast learner.

At Almosafer, we value diversity and strive for equal opportunities for all candidates, promoting an inclusive work environment.