Telephone Operator📣 Job Ad

About the Role

Hilton is seeking a Telephone Operator to join its full-time team in Makkah. This role is responsible for managing guest phone calls, responding to inquiries, and providing comprehensive information about hotel services and amenities. The position requires 0-1 years of experience and focuses on delivering a positive and memorable hospitality experience for every guest.

Key Responsibilities

The Telephone Operator will perform a range of duties to ensure efficient communication and guest satisfaction, including:

• Answering and managing incoming guest calls, providing hotel and local area information, and handling requests efficiently.
• Responding to inquiries with professionalism and courtesy to ensure a positive guest experience.
• Communicating clearly and resolving guest concerns promptly and effectively.
• Relaying guest requests to the relevant hotel departments and ensuring timely follow-up on all actions.
• Supporting internal communication across various hotel teams to maintain operational flow.
• Addressing guest complaints and proactively working to prevent service disruptions.
• Maintaining accurate logs of guest interactions and updating guest profiles for future personalization.

Required Experience and Qualifications

Candidates for this position should possess the following:

• 0-1 years of experience in a related customer service or hospitality role.
• Demonstrated ability to communicate clearly and professionally.
• A commitment to providing excellent guest service and resolving issues effectively.
• Proficiency in handling multiple phone lines and managing guest requests efficiently.

About Hilton

Hilton is a global leader in hospitality, recognized for welcoming over 3 billion guests worldwide. The company is committed to providing exceptional experiences for both guests and team members, fostering an award-winning workplace culture. Hilton has consistently earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, reflecting its dedication to a supportive and rewarding environment.

Our Culture and Values

At Hilton, success is guided by core values that shape every team member's approach:

• Hospitality: A passion for spreading warmth and light.
• Integrity: Acting with honesty and always doing the right thing.
• Leadership: Inspiring others through actions and decisions.
• Teamwork: A belief that collaboration drives the best outcomes.
• Ownership: Taking accountability for actions and results.
• Now: Bringing urgency and discipline to every moment, recognizing its lasting impact.

Join Our Team

Hilton supports career journeys at every stage, whether starting a new path or exploring new opportunities. Join Hilton to contribute to a culture that sets new standards for the future of travel and helps make every guest stay a positive experience.