Guest Experience Agent Lobby (Saudi National Only)📣 Job Ad

About FAENA

FAENA represents a movement rooted in art, culture, and community, dedicated to authentic hospitality and transformative experiences. Through imaginative design and meaningful collaboration, FAENA creates spaces that bring bold ideas to life. The company is expanding its presence into the Kingdom of Saudi Arabia with FAENA The Red Sea, aiming to establish a new benchmark for beauty, wonder, and connection in the region.

The Role: Guest Experience Agent - Telephone

FAENA is seeking a Guest Experience Agent - Telephone to join its team in Saudi Arabia. This full-time position is crucial for managing all incoming and outgoing telephone communications within the hotel. The role ensures efficient call direction to the appropriate departments or guests, maintaining clear and professional communication standards, and supporting overall hotel operations.

Key Responsibilities

• Answer and handle all incoming and outgoing telephone calls promptly and professionally.
• Transfer calls efficiently to the appropriate departments, guests, or staff.
• Provide accurate information and assistance to guests and callers regarding hotel services and facilities.
• Operate and monitor the hotel’s PBX/switchboard system consistently.
• Manage wake-up calls, take messages, and process call forwarding requests.
• Record and relay messages accurately to guests and relevant departments.
• Update and maintain call logs and communication records.
• Support internal communication between hotel departments to ensure operational fluidity.
• Assist with emergency communication procedures when required.
• Report any system faults or communication issues to the IT department.

Qualifications and Experience

• 0-1 years of experience in a guest service, telecommunications, or similar role.
• Demonstrated ability to maintain clear and courteous communication standards in all interactions.
• Proficiency in operating PBX/switchboard systems.
• Strong organizational skills for managing call logs and communication records.
• Ability to follow hotel communication protocols and standard operating procedures.

Professional Conduct

The successful candidate will ensure guest privacy and confidentiality of all information. This role requires maintaining a high level of professionalism and calmness, particularly during high-volume periods or emergency situations, to ensure smooth and uninterrupted telephone service operations.

Application

If you are committed to delivering exceptional guest service and thrive in a dynamic environment, we encourage you to apply for this opportunity to contribute to FAENA's new chapter in Saudi Arabia.