Reservations Agent📣 Job Ad

About the Role:
As a Reservation Agent at Sofitel Shahd Al Madinah, you will be the first point of contact for guests and play a vital role in maximizing sales and ensuring exceptional customer service.

Your Responsibilities:

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

Qualifications:

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

Your Team and Working Environment:
Sofitel Shahd Al-Madinah is located centrally in Madinah, just a short walk from the northern entrance of the Al-Masjid an-Nabawi. The hotel features luxurious accommodations and top-notch amenities, aiming to provide the highest standards of hospitality.

Diversity & Inclusion:
At Accor, we prioritize a welcoming environment for all, respecting differences and focusing on skills and qualities when extending opportunities.