Call Center Manager📣 Job Ad

Position Summary
The Front Office Manager is responsible for supervising the Front Office operation and collaborating with other departments and the HODs to ensure smooth guest service at the desk (check-in & check-out, guest reservation, and hospitality, as well as all services provided by the Front Office Department). Additionally, he is responsible for Front Office staff, Guest Relations, and bellboys.

Responsibilities

• Managing the check-in and check-out procedures.
• Organizing the schedule and vacation plans for employees.
• Managing all the functions of the front office staff.
• Supervising the hospitality functions (buses, transit, etc.).
• Enforcing hotel standards and policies.
• Responsible for the introduction of new employees and developing the orientation programs.
• Responsible for the neat appearance of employees, with particular attention to uniforms and name tags.
• Reviewing staff qualifications on a regular basis.
• Checking all reports (Manager report, * report, etc.).
• In charge of ensuring that administrative tasks at the Front Office run smoothly by providing guidance to staff and sharing necessary procedures.
• Responsible for impeccable guest reception, supervising the check-in of groups, and consistently caring for the well-being of customers.
• Must have good knowledge of room operations and descriptions of rooms.
• Must have full knowledge of hotel facilities, their opening and closing times, and the services provided in each.
• Must have knowledge of Saudi Arabia as a country and Makkah as a city.
• Must check with the cooperation report, identify discrepancies, and investigate why they occurred.
• Must develop a training program for Front Office Staff to ensure high standards of productivity and performance.
• Ensure the lobby is clean and there is always a sufficient amount of cash and change available.

Qualifications

• Bachelor's Degree
• Proven work experience as a Front Desk Manager or Reception Manager
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Familiar with Prologic/Opera/Wyndham systems
• Minimum of 3 years of experience as a Front Office Manager

Join Mövenpick Hotels & Resorts as an F&B Manager
We are seeking a dedicated F&B Manager to assist in overseeing the daily operations of our food and beverage outlets, ensuring high standards of service and quality. This role requires strong leadership to manage our team and enhance guest satisfaction.

Key Responsibilities:

• Oversee the daily operations of food and beverage outlets.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations and hotel policies.
• Recruit, train, and supervise food and beverage staff.
• Schedule staff shifts and manage labour costs effectively.
• Conduct regular performance evaluations and provide feedback.
• Address guest concerns and complaints promptly.
• Monitor guest feedback and implement improvements.
• Foster a customer-focused environment.
• Assist in preparing and managing the departmental budget.
• Monitor revenue and expenses, identifying profitability opportunities.
• Implement cost control measures.
• Assist in developing and updating menus.
• Ensure compliance with food safety standards.
• Coordinate and oversee events, banquets, and special functions.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 23 years of experience in food and beverage management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and food & beverage management software.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours including evenings and weekends.

Join Baheej as a Sales & Reservation Officer!
Baheej is a destination management company dedicated to curating unforgettable experiences in Saudi Arabia. We offer innovative experiences that blend thrill, learning, and enjoyment, aiming to revolutionize the travel industry.

Key Responsibilities:

• Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.
• Respond promptly to reservation requests via phone, email, and online booking systems.
• Provide accurate and detailed information about tour packages, itineraries, and pricing.
• Maintain and update the reservation system with current availability, bookings, and client details.
• Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.
• Process payments, issue invoices, and manage financial transactions related to bookings.
• Resolve any booking issues or discrepancies in a timely and professional manner.
• Keep clients informed about any changes or updates to their reservations.
• Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.
• Collect and analyse customer feedback to identify areas for improvement in the reservation process.
• Assist in developing promotional offers and marketing strategies to boost tour bookings.
• Stay updated on company policies, industry trends, and new tour offerings.

Requirements:

• Bachelor’s degree in tourism, hospitality, business administration, or a related field.
• Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.
• Proficient in reservation software and MS Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and financial transactions.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused attitude with a proactive approach to problem-solving.
• Fluency in English and Arabic; additional languages are a plus.