Reservations Agent📣 Job Ad

Join Fairmont Hotels & Resorts as a Reservations Specialist!
As the starting point of an exceptional guest experience, you will play a vital role in ensuring that our guests feel welcome from the moment they arrive.

Summary of Responsibilities:
Reporting to the Reservations Manager, your responsibilities will include:

• Consistently offering exceptional, friendly, and engaging service.
• Maximizing revenue through up-selling.
• Updating reservations for a flawless check-in and check-out process.
• Responding to telephone and email inquiries promptly.
• Informing guests about hotel facilities and assisting them with their requests.
• Taking ownership of guest requests, ensuring follow-up in line with hotel standards.
• Recommending property facilities and assisting with special requests.
• Booking room reservations and entering accurate information into the system.
• Performing other duties as assigned.

Qualifications:

• Proficient in Microsoft Windows applications.
• Ability to work cohesively in a team environment.
• Guest-focused personality, experience is an asset.
• Preferably prior experience with Opera or related systems.
• Strong interpersonal and problem-solving abilities.
• Fluency in both Arabic & English is essential.

Why Work for Fairmont?
Join us for a career that values diversity and encourages personal growth. Discover the limitless possibilities with us while making each guest's stay memorable.

About the Role:
As a Reservation Agent at Sofitel Shahd Al Madinah, you will be the first point of contact for guests and play a vital role in maximizing sales and ensuring exceptional customer service.

Your Responsibilities:

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

Qualifications:

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

Your Team and Working Environment:
Sofitel Shahd Al-Madinah is located centrally in Madinah, just a short walk from the northern entrance of the Al-Masjid an-Nabawi. The hotel features luxurious accommodations and top-notch amenities, aiming to provide the highest standards of hospitality.

Diversity & Inclusion:
At Accor, we prioritize a welcoming environment for all, respecting differences and focusing on skills and qualities when extending opportunities.

Join Our Team as a Reservation Agent!
At ibis, ibis Styles, ibis budget, we are committed to developing Saudi talents through our Tamayyaz Nationalization Development Program. This role is essential in maximizing hotel revenue and ensuring guests enjoy the best possible experience.

Key Responsibilities:

• Greet guests over the phone in a friendly manner.
• Record reservation information accurately and inform departments of VIP arrivals.
• Utilize yield management to achieve maximum occupancy and average rates.
• Maintain high confidentiality regarding guest privacy and safety.
• Ensure compliance with corporate standards and guidelines.

Qualifications:

• Saudi Nationals only.
• Open to candidates with little to no work experience, including fresh graduates.
• Basic English skills are essential.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours as required.

We Value Diversity & Inclusion:
We strive to attract and promote diverse talent within our team. If you're passionate about the hospitality industry, we invite you to apply!