ICT Specialist L

About the Role

Virtucruit is seeking a highly reliable and hands-on ICT Specialist L3 to provide end-to-end technical support. This full-time position, based in Najran, requires a proactive approach and strong technical expertise to support a dynamic industrial environment. The role covers Level 1 to Level 3 support, operating independently while ensuring minimal downtime.

Key Responsibilities

• Provide 1st to 3rd level IT support in a timely and efficient manner.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain network infrastructure, laptops, desktops, printers, peripherals, Wi-Fi systems, and CCTV systems.
• Perform network cabling, termination, and setup.
• Utilize basic hand tools for device installation and mounting, including drilling and fixing equipment.
• Maintain accurate and up-to-date technical documentation.
• Support daily IT operations and ensure minimal downtime.
• Mentor junior team members and provide technical guidance.
• Coordinate with vendors and external service providers.
• Build and maintain strong relationships with internal users and stakeholders.
• Assist in running IT operations for the office/site as required.

Candidate Profile and Qualifications

• A Diploma in IT or a related field, OR a minimum of 10+ years of proven hands-on experience in ICT.
• Strong experience in network setup and configuration, hardware installation and troubleshooting, Wi-Fi and CCTV systems, and network cabling and termination.
• Practical, hands-on technical skills, including the use of basic tools.
• Ability to manage IT operations independently when required.
• Experience in Mining or Industrial environments is highly preferred.

Required Skills

• Strong troubleshooting and problem-solving abilities.
• Excellent multitasking skills with the ability to prioritize tasks effectively.
• Proactive and adaptable attitude.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Team-oriented with the ability to integrate into company culture.
• High level of accountability and reliability.