Guest Experience Supervisor

About the Role

Edition is seeking a Guest Experience Supervisor to join their team in Neom, Saudi Arabia. This full-time role involves overseeing guest interactions, managing front desk operations, and ensuring a high standard of service. The supervisor will play a key role in supporting management with training and employee development.

Key Responsibilities

• Process guest arrivals, verify identification, payment methods, room assignments, and key distribution/activation.
• Set up guest accounts upon arrival according to their requirements and input Marriott Rewards program information.
• Ensure rates align with market pricing and document any exceptions.
• Obtain payment before issuing room keys, verify and adjust billing as needed.
• Compile and verify daily occupancy reports, logs, and lists; complete cash and closing reports.
• Provide information and directions to guests, including details about the hotel.
• Respond to guest requests, involving appropriate staff when necessary, and follow up to ensure resolution.
• Process all payment types, vouchers, refunds, and charges; balance and deposit receipts.
• Perform cash drawer counts at the beginning and end of each shift.
• Obtain manual authorizations and follow all accounting procedures.
• Notify Property Protection/Security in case of reported guest theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model for Guarantee of Fair Treatment/Open Door Policy procedures.
• Develop and maintain positive professional relationships; work together to achieve common goals; listen and respond appropriately to employee concerns.
• Adhere to all company policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications.
• Maintain a neat and professional appearance, protect company assets, and maintain confidentiality of hotel information.
• Welcome and acknowledge guests, anticipate and address guest needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and retrieve information using computers and/or point-of-sale systems.
• Perform other duties as assigned by management that are consistent with the position.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to kg without assistance.

Qualifications and Experience

• High school diploma or equivalent.
• Minimum of 1 year of related work experience.
• Minimum of 1 year of supervisory experience.

Work Type

This is a full-time position.