Guest Service Supervisor Saudi National

About EDITION Hotels and the Role

EDITION Hotels, a collaboration between Ian Schrager and Marriott International, offers a distinct luxury hospitality experience. The brand focuses on delivering refined service with a unique personality, catering to guests who value quality, originality, and design without conventional limitations. We are seeking a Guest Service Supervisor - Saudi National to join our team in a full-time capacity, contributing to an environment where service is delivered with genuine care.

Position Summary

The Guest Service Supervisor is responsible for overseeing guest check-in and check-out processes, ensuring accurate account setup, and managing payment procedures. This role involves maintaining operational efficiency at the front desk, handling guest requests, and supporting the team to uphold service standards. The supervisor will also assist in training and coaching team members, ensuring adherence to company policies and procedures.

Key Responsibilities

• Process guest check-ins, verify identity, assign rooms, and issue room keys.
• Set up accurate guest accounts according to specific requirements and enter Marriott Rewards information.
• Ensure rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports, balance and drop receipts, and manage the bank at the start and end of each shift.
• Provide guests with directions and property information, accommodating requests and following up to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges, following all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships and support the team in achieving common goals.
• Listen and respond appropriately to employee concerns, following company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management, and complete required safety training and certifications.
• Maintain a clean and professional personal appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation, communicate clearly and professionally, and prepare accurate written documents.
• Answer telephones using appropriate etiquette and ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Commitment to Diversity and Inclusion

EDITION, as part of Marriott International, is an equal opportunity employer. We are committed to fostering an inclusive environment where the diverse backgrounds, talents, and experiences of all associates are valued and celebrated. We do not discriminate on any protected basis, including disability or veteran status, in accordance with applicable law.