BSS Solution Architect

About the Role

Capgemini is seeking a BSS Solution Architect to join our team in Riyadh. This permanent position involves designing BSS platforms that support service lifecycle management, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services.

Key Responsibilities

• Define end-to-end BSS architecture across product catalog, order/customer management, billing, and charging.
• Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
• Define APIs, data models, and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
• Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations, and operational needs.
• Lead multiple vendors across design, development, integration, testing, deployment, and handover, effectively communicating solutions to business stakeholders and senior management.

Required Qualifications and Experience

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order-to-activate processes.
• Hands-on experience with vendor management, integration, and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

Work Type and Location

This is a permanent position based in Riyadh.