Call Center Agent

Customer service representative of Saudi nationality is required to work in a call center for a leading company, possessing excellent communication skills and the ability to interact with customers professionally. The candidate must have at least a high school diploma, with proficiency in Arabic and a good command of English, as well as computer skills.

Main tasks:

• Receiving customer inquiries and responding to them (via phone - WhatsApp - Instagram - Twitter - Snapchat - email - website...)

• Recording and documenting customer complaints and following up until resolved

• Providing accurate information about products and services

• Effectively and quickly addressing and resolving issues

• Achieving the required performance indicators

• Participating in improving the quality of service provided to customers

Required customer service representative with excellent communication skills in Arabic and a clear, friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift basis.

Main tasks:

• Answer incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve performance indicators in terms of the number of calls and quality of service

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to handle customers and solve problems efficiently.

• Proficiency in using computers and communication software.

• Commitment to evening work hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

*The applicant must be fully available for work and not be a student at any educational stage*

•Working hours: from 5 PM to 1 AM (8 hours daily).

‏•Vacation: two days a week.

‏Job Responsibilities:

‏1.Receiving customer calls and responding to their inquiries and solving their problems.

‏2.Responding to customers via WhatsApp and dealing with their inquiries effectively.

‏3.Submitting daily reports to management on work progress.

‏4.Following up on orders and ensuring they are executed as required.

‏Requirements:

‏•Excellent communication skills.

‏•Ability to handle customers and solve problems efficiently.

‏•Proficiency in using computers and communication programs.

‏•Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.