Customer Account Manager

• Customer relationship management
• Continuous communication with clients
• Problem-solving and complaints
• Achieving sales goals
• Coordination with internal teams
• Account performance analysis

Responsibilities:

• Consulting with clients to understand their goals and current fitness level.
• Assessing the client's fitness level and skills to set achievable goals.
• Designing individual and comprehensive training programs in accordance with company policies.
• Explaining and encouraging proper warm-up and stretching techniques to avoid injuries.
• Providing guidance and education to clients on fitness, healthy lifestyles, and appropriate habits according to their abilities and goals.
• Informing clients about the innovative training methods of FAST FIT EMS and explaining their amazing benefits and long-term results.
• Detailing exercises and suggesting alternatives when necessary to ensure safe and correct performance.
• Providing innovative workouts and exciting challenges to keep clients engaged and motivated while adhering to FAST FIT training policies.
• Guiding and assisting clients during their training sessions.
• Monitoring client progress and providing regular feedback tailored to each individual client.
• Proactively seeking feedback from clients and colleagues to identify strengths and work on improvements.
• Using specialized knowledge to address client inquiries and concerns.
• Keeping up with the latest trends, techniques, and practices in health and fitness to provide the highest quality of service.
• Adjusting individual training plans upon achieving goals.
• Offering advice to clients on changing dietary habits and lifestyle when necessary.
• Administering first aid and CPR in emergencies.
• Recognizing the limits of your professional qualifications and practicing activities that fall solely within your scope of expertise.
• Referring clients to other specialists if their condition exceeds your current competency level.
• Accurately recording client training plans and following up on related documentation.
• Adhering to the standards set by FAST FIT EMS for body assessment, fitness evaluation, and exercise techniques.
• Building positive, professional relationships based on trust and mutual respect with clients.
• Communicating with clients and colleagues in a professional and friendly manner.
• Creating an ideal and comfortable environment for clients according to company policies (such as music, temperature, scent, etc.).
• Being a positive role model for all FAST FIT EMS clients.
• Promoting FAST FIT EMS packages and plans to increase the client base.
• Providing plans and subscriptions according to the training you received from your manager when dealing with new clients.
• Assisting in membership retention strategies for current clients.
• Effectively following up with new and existing clients to ensure their commitment to regular attendance.
• Collaborating with management and colleagues to ensure the effective operation of FAST FIT EMS branches.

Requirements:

• Age: 22 to 35 years
• Gender: Male / Female
• Bachelor's degree in Sports Science or a related field
• Certified personal training certificate from an accredited body
• Proficiency in English
• Strong communication skills and the ability to build professional relationships
• Ability to motivate and inspire clients
• Passion for health and fitness and helping others
• Willingness to work flexible hours, including evenings and weekends

Benefits:

• Competitive salaries and benefits
• Comprehensive health coverage
• Exceptional work environment
• Specialized training
• Opportunities for career growth and development
• Paid annual leave

Receptionist Required (For Saudis Only)

Fast Fit EMS Fitness, the leading and largest provider of EMS services in Saudi Arabia, is looking for distinguished receptionists and customer service staff to join its team. With 11 branches in Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and a range of benefits to our employees.

About Us:

Fast Fit EMS Fitness was established in 2019 and has rapidly grown to become a prominent name in the fitness sector. Our commitment to quality and innovation has led to our expansion, which includes 11 clubs in the key cities of the Kingdom. We take pride in providing high-quality EMS training and real opportunities for professional growth for our employees.

Job Responsibilities:

– Welcoming customers and visitors, directing them to the appropriate location within the facility

– Providing basic information about the company's services and products and responding to customer inquiries

– Transferring incoming phone calls to the relevant departments and handling simple inquiries

– Receiving and professionally addressing complaints or directing them to the appropriate person

– Scheduling appointments and organizing bookings to avoid conflicts

– Resolving any issues that customers may face regarding the services or products offered

– Providing additional assistance to customers, such as guidance within the facility or help in selecting products

– Maintaining a positive work environment through professional and courteous interactions with customers and colleagues

Benefits:

– Competitive salaries and bonuses

– Comprehensive health insurance

– Exceptional work environment

– Specialized training

– Opportunities for career growth

– Global future opportunities

– Paid annual leave for 30 days

Required Qualifications:

– A bachelor's degree is preferred (but not essential)

– Passion for customer service and the ability to handle inquiries

– Strong communication skills and ability to work in a team

– Ability to work in a fast-paced environment

– Professional appearance and polite demeanor

At Fast Fit EMS Fitness, we believe in the importance of investing in the development of our employees. Even if you do not have a bachelor's degree, we offer comprehensive internal training that helps you gain the necessary skills and knowledge for success.

If you are excited to work in the beauty and fitness sector and look forward to making a positive impact in others' lives, we want to meet you!

Join the Fast Fit EMS Fitness team and start a distinguished career journey with us.