Customer Account Manager Jobs in Riyadh

About the Account Manager Role

LSEG is seeking a motivated Account Manager to join its regional team in Riyadh, Saudi Arabia. This role is designed to foster strong customer relationships and manage accounts for medium-sized revenue clients, executing standard sales and renewal processes as needed. You will play a crucial part in developing customer loyalty and ensuring client satisfaction within the financial sector. As a Senior Associate within LSEG, you will contribute to driving financial stability and empowering economies by supporting our clients' growth. We are committed to fostering a culture of innovation, quality, and continuous improvement, offering a dynamic environment where your contributions are valued.

Key Responsibilities

• Manage client relationships and execute sales activities for a portfolio of transactional customer accounts.
• Understand the sales cycle and gain in-depth knowledge to effectively support assigned accounts.
• Maintain pipeline hygiene for both renewals and gross sales within Salesforce, ensuring all client administrative tasks are completed.
• Collaborate with customer operations teams to facilitate deal execution and provide necessary support.
• Achieve minimum targets for average customer dedication and customer happiness scores.
• Proactively engage with clients and vendor partners to build and maintain strong working relationships.
• Manage the client onboarding process, adhering to defined procedures and identifying opportunities for process improvement.
• Develop and execute Territory Plans, demonstrating a thorough understanding of the industry, domain, and target personas.

Qualifications and Requirements

• Proven experience in account management, sales, or marketing within a customer-facing environment.
• A strong understanding of customer business models, workflows, and needs.
• Experience within the financial sector is required.
• Demonstrated ability to develop and execute a sales plan.
• Proficiency in using a variety of technology tools with a high level of competence.
• Ability to understand, articulate, structure, and solve client needs through effective problem-solving.
• Excellent presentation and communication skills, with the ability to engage effectively at all organizational levels.
• A collaborative mindset and the ability to work effectively with other teams.
• University/college degree; equivalent experience may be considered. An advanced degree may be preferred.

Required Skills

• Customer Relationship Management
• Sales and Renewal Processes
• Salesforce proficiency
• Client Administrative Tasks and Deal Execution
• Customer Dedication and Customer Happiness
• Client On-boarding and Process Improvement
• Territory Planning and Market Understanding (Industry, Domain, Target Personas)
• Business Model and Workflow Understanding
• Sophisticated Selling Skills, including Consultative Selling
• Strong Negotiation Skills
• Superior Interpersonal Skills
• Technology Proficiency
• Problem Solving
• Presentation and Communication Skills
• Collaboration

Work Environment and Additional Details

This is a full-time, hybrid role based in Riyadh, Saudi Arabia, requiring 5-10 years of experience. The position is at the Senior Associate career stage. This role is subject to Saudization requirements, meaning candidates must be KSA Nationals. The work arrangement involves 3 days in the office and 2 days working from home.

About the Role

Master Works is seeking a Sales Account Manager to join its team in Riyadh, Saudi Arabia. This full-time position is designed for a professional with 2-5 years of experience, particularly those with a background in Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions. The successful candidate will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth through the promotion of enterprise technology solutions.

This role requires a candidate with prior experience working with service providers, system integrators, or technology solution companies, possessing strong knowledge of DMS platforms and enterprise sales processes. The individual will play a key role in expanding market presence and ensuring client satisfaction.

Key Responsibilities

• Manage and maintain strong relationships with existing clients and key accounts.
• Identify client needs and propose suitable Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions.
• Generate new business opportunities and actively expand the customer base.
• Handle the full sales cycle, including prospecting, conducting meetings, preparing proposals, negotiating terms, and closing deals.
• Coordinate effectively with technical and delivery teams to ensure successful project execution and high levels of customer satisfaction.
• Conduct compelling product presentations, demonstrations, and client workshops.
• Prepare accurate commercial proposals, quotations, and detailed sales reports.
• Achieve assigned sales targets and contribute significantly to the overall business growth of the company.
• Monitor market trends, competitor activities, and evolving customer requirements to maintain a competitive edge.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• A minimum of 3 years of experience as an Account Manager, Sales Manager, or Business Development Manager within the technology industry.
• Strong experience in selling Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions.
• Hands-on experience with solutions such as IBM FileNet and Laserfiche.
• Previous experience working with service providers or system integrators.
• Strong communication, presentation, and negotiation skills.
• Proven ability to build long-term client relationships and manage multiple accounts effectively.
• A strong understanding of enterprise sales methodologies and customer engagement strategies.
• Native Arabic speaker.
• Fluent in English.

Required Skills and Expertise

• Document Management Systems (DMS)
• Enterprise Content Management (ECM)
• Sales and Business Development
• Client Relationship Management
• Enterprise Technology Solutions
• Experience with Service Providers and System Integrators
• DMS Platforms and Enterprise Sales Processes
• Familiarity with IBM FileNet and Laserfiche
• Communication, Presentation, and Negotiation Skills
• Account Management and Customer Engagement Strategies
• Prospecting and Closing Deals
• Market Trend and Competitor Activity Monitoring

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

BEEM Digital, a prominent Saudi technology company, is seeking a dedicated Sales Account Manager to join its growing team in Riyadh, Saudi Arabia. BEEM provides an integrated digital workplace platform that includes messaging, meetings, task management, workflows, and document collaboration within a secure enterprise environment. This position is instrumental in driving BEEM's expansion, particularly within the government sector.

Reporting to the Director of Business Development, the Sales Account Manager will be responsible for acquiring new business and managing strategic government accounts. This role requires a proactive approach, strong commercial understanding, and the ability to effectively manage complex public-sector sales processes involving multiple stakeholders. The successful candidate will oversee deals from initial contact through to successful closure.

Key Responsibilities

• Manage the entire sales cycle, from prospecting and qualification to solution positioning, proposal development, negotiation, and deal closure.
• Develop and maintain a strong pipeline of high-potential government opportunities.
• Cultivate and nurture relationships with key decision-makers across business, technology, procurement, and executive functions within government entities.
• Collaborate with Pre-Sales, Product, Marketing, and Delivery teams to customize and present effective customer solutions.
• Create and implement strategic account plans to broaden BEEM's market presence and maximize customer value.
• Maintain accurate and current records, forecasts, and pipeline updates within the CRM system.

Qualifications and Requirements

• Bachelor's degree in IT, Computer Science, Telecommunications, Business, or a related field, or equivalent commercial experience.
• 1-4 years of B2B/B2G sales or account management experience in the SaaS, Enterprise Software, IT, Telecommunications, or Cloud Solutions sectors.
• A demonstrated history of consistently meeting or exceeding sales targets.
• Proven experience selling to government entities in Saudi Arabia, with a thorough understanding of public-sector procurement processes.

Required Skills

• Exceptional skills in relationship building, stakeholder management, and negotiation.
• Strong strategic thinking abilities with a focus on execution and results.
• High degree of ownership, accountability, and proficiency in cross-functional collaboration.
• Proficiency in using CRM Systems for sales management.
• Fluency in both Arabic and English is essential.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. BEEM offers the opportunity to join one of Saudi Arabia's rapidly growing technology companies and contribute significantly to the future of enterprise collaboration within the Kingdom's government sector. The role operates within a dynamic, entrepreneurial, and high-performance culture.

About the Role

Cognizant is seeking an experienced Senior Account Manager to join its team in Saudi Arabia. This role is integral to expanding the company's global service portfolio, which includes Integration, Technology, and Outsourcing services for key clients in the Banking & Financial Services (BFS) sector. The position involves daily interaction with clients and Cognizant senior management, reporting directly to the Client Partner. The role is based in Riyadh.

As a significant contributor to Cognizant's IT and Consulting Business, the Senior Account Manager will serve as the primary point of contact for assigned clients. This involves acting as a business owner for these accounts, leading daily activities, and managing the Profit & Loss (P&L). Collaboration with delivery teams will be essential for enhancing the backlog, optimizing resource allocation, and managing scope changes to ensure client expectations are consistently met and to foster positive client experiences through regular engagement.

Key Responsibilities

• Develop and manage relationships with existing clients in Saudi Arabia, identifying new opportunities and expanding current engagements.
• Penetrate new accounts where Cognizant's brand is not yet established, effectively showcasing capabilities and delivering value propositions.
• Lead the creation of high-quality proposals, ensuring multidisciplinary team collaboration to meet client requirements, with proficiency in handling RFPs and RFIs in an international context.
• Drive the end-to-end business development process, coordinating with delivery, technical, and pre-sales teams to align solutions with client expectations.
• Develop go-to-market strategies tailored for the banking and insurance segments, aligning business objectives with market opportunities.
• Manage the day-to-day activities and P&L of assigned client accounts.
• Conduct client meetings to establish and maintain positive client experiences.
• Enhance backlog and optimize resource mix in collaboration with delivery teams.
• Navigate scope changes to ensure client expectations are met.

Qualifications and Experience

• Over 10 years of experience in a client-facing role within IT Professional Services firms or the offshore outsourcing industry, with significant penetration in the Banking sector.
• Proven experience managing client P&L of several million dollars, including reporting and metric assessment for the account.
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite level.
• A proactive mindset with the ability to interface effectively at all levels of an organization.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.

Required Skills

• Client Engagement and Growth
• New Business Development
• Proposal Development
• RFP and RFI Management
• Opportunity Management
• Strategic Planning
• Banking Sector Expertise
• Financial Services Industry Knowledge
• Client P&L Management
• Stakeholder Management
• Excellent Communication (Oral and Written)
• Problem-solving
• Team Spirit

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia, within the Riyadh Region. The role operates on a hybrid work model, which includes regular client visits within Riyadh, KSA. A Master's degree (MS) or MBA is preferred. A proven track record in contributing to new business development in Saudi Arabia and the ability to manage multiple tasks in a dynamic environment are highly desirable.

Cognizant embraces diversity, recognizing its importance for thriving operations. The company aims to include all individuals, valuing and respecting unique voices and backgrounds.

• Sales & Revenue Generation: Drive new business revenue by identifying and closing enterprise software deals across targeted industries in KSA. Manage the full sales cycle from lead generation to contract closure while achieving sales targets.
• Market Development & Client Relationships: Use an established network to generate business opportunities and build long-term relationships with decision-makers.
• Proposal Development & Commercial Negotiation: Lead the preparation of tailored client sales proposals and conduct structured commercial negotiations.
• Pipeline Management & Reporting: Maintain a detailed sales pipeline using CRM tools and provide updates to sales leadership.

• Bachelor's degree in Business Administration, IT, Computer Science, Engineering, or a related field; MBA is a plus.
• Minimum 5 years of proven B2B sales experience in the Saudi market.
• Demonstrated track record of selling enterprise software solutions.
• Strong understanding of enterprise software sales cycles and procurement processes.

About the Business Development Manager Role

Havelock One Interiors, a leading turnkey fit-out service provider in the Middle East since 1998, is expanding its presence in Saudi Arabia. The company specializes in interior contracting and the manufacturing of bespoke joinery, metalworks, and sophisticated shop fittings. To support this growth, we are seeking experienced leaders to drive our business forward in this key market. This role offers the opportunity to work on challenging projects within a dynamic environment, supported by an established work culture that values respect and loyalty.

Role Overview and Objectives

The Business Development Manager will play a crucial role in developing new client relationships and providing ongoing support to existing clients, aligning with their future development strategies. The primary objective is to strategically showcase Havelock One Interiors' capabilities to foster partnerships for future developmental projects. A key focus will be on building a robust network with work providers, including designers and consultants, to establish a strong pipeline of new business, with a strategic emphasis on enhancing commercial office fit-out opportunities.

Key Responsibilities

• Prospect for potential new clients and convert opportunities into increased business through strategic marketing, communications, new market investigation, and account strategy oversight.
• Research and build relationships with new clients, identifying new projects within selective sectors.
• Utilize internal and external tools to compile a project opportunity pipeline and establish action plans for each opportunity based on agreed targets with management.
• Plan and collaborate with project teams to develop proposals that address client needs, concerns, and objectives, and arrange meetings between client decision-makers and company Directors/Principals.
• Handle objections by clarifying, emphasizing agreements, and working through differences to achieve positive conclusions, employing persuasive and negotiating skills.
• Build up and enhance new client relationships.
• Arrange and participate in internal and external client debriefs.
• Attend industry functions, such as association events and conferences, and provide feedback and insights on market and creative trends.
• Research and develop a thorough understanding of the company's people and capabilities.
• Understand the company's goals and purpose to continuously enhance its performance.

Qualifications and Experience

• 10 to 15 years of business development experience in a relevant industry, preferably within Saudi Arabia or the GCC.
• A bachelor's degree in a relative discipline is preferred.
• Proven ability to create and deliver business development strategies.
• Demonstrated success in delivering growth targets.
• Knowledge of estimating services, including value engineering.
• Expertise in developing business sectors within the challenging and competitive fit-out market in Saudi Arabia.

Essential Skills and Attributes

• Effective communication and influencing skills to engage with senior client organization levels and decision-makers.
• Gravitas and a charismatic personality to establish rapport with key influencers and a diverse group of professionals.
• A proven track record of influential networking within the market with relevant clients.
• Ability to collaborate across the organization and lead initiatives to successful completion.
• Proficiency in Business Development, Client Relationship Management, Market Research, Sales Planning, Networking, Persuasion, Prospecting, Closing Skills, Identification of Customer Needs, Proposal Construction and Delivery, Market Intelligence Gathering and Analysis, Report Writing, and Presentation Skills.
• Understanding of Market Challenges, Territory Management, Market Knowledge, Customer Centricity, Estimating Service, and Value Engineering.

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. While the office is located in Riyadh, projects span across the entire country, requiring flexibility and adaptability from team members. Knowledge of the Arabic language would be an additional advantage for this role.

Main Responsibilities:

• Search for new projects and investment opportunities.
• Attracting design, supervision, and project management projects.
• Building and developing a network of relationships with real estate developers, contractors, and consultants.
• Communicating with government and private entities to introduce the company's services.
• Following up on competitions and opportunities offered in the market.
• Coordinating with the Tenders and Pricing Department to prepare technical and financial offers.
• Attending engineering meetings, events, and exhibitions and representing the company professionally.
• Preparing periodic reports on investment opportunities and potential clients.
• Achieving approved sales and commercial targets.

Required Skills:

• Business development and technical sales.
• Preparing commercial and technical offers.
• Customer Relationship Management (CRM).
• Presentation, communication, and effective communication skills.
• Understanding of engineering contracts and projects.
• Ability to analyze business opportunities and develop strategic partnerships.

Priority will be given to candidates who have direct experience in the engineering consulting and real estate development sector within the Kingdom of Saudi Arabia.

• Lead new business acquisition in Saudi Arabia with an emphasis on large enterprise accounts.
• Manage the end-to-end sales process from prospecting to deal closure.
• Identify opportunities through networking and market intelligence.
• Represent Endava at industry events across the region.

• 8–10+ years in business development in IT Professional Services or Digital Transformation.
• Experience in the Saudi market and understanding of client expectations.
• A strong background in Financial Services is desirable.

• Self-motivated and performance-driven.
• Excellent relationship-building and stakeholder management skills.

Main Tasks and Responsibilities

• Developing and managing relationships with strategic clients and government entities.
• Enhancing customer satisfaction, improving beneficiary experience, and increasing customer retention rates.
• Preparing and implementing relationship management strategies in line with the organization's goals.
• Coordinating with relevant departments to ensure service quality and meet customer requirements.
• Monitoring performance indicators, analyzing customer data, and proposing opportunities for improvement and development.
• Supervising the use of Customer Relationship Management (CRM) systems and preparing periodic reports.
• Ensuring compliance with relevant regulations, laws, and policies.
• Leading the team and developing its performance to achieve operational and strategic objectives.

Qualifications and Experience

• Bachelor's degree in Business Administration or Information Technology or equivalent, a master's degree is preferred.
• Experience of no less than 10 years in customer relationship management, account management, or strategic partnerships.
• Experience in the technology sector or digital transformation is preferred.
• Knowledge of Customer Relationship Management (CRM) systems.
• Fluency in both Arabic and English.
• High leadership, negotiation, and communication skills.

About the Role

La Maison Dorée is seeking a Business Development Manager specializing in Interior Design & FF&E to join our team in Riyadh. This role is responsible for identifying, developing, and securing new business opportunities within the Saudi Arabian market across residential, hospitality, and commercial sectors. The primary focus will be on cultivating strategic relationships with key stakeholders to build a robust pipeline of projects and drive the company's growth objectives.

The ideal candidate will possess a deep understanding of the Saudi market, a proven track record in business development within relevant sectors, and an established network of contacts. This position requires a self-motivated individual with strong communication, negotiation, and relationship-building skills, capable of working independently to achieve targets.

Key Responsibilities

• Identify and pursue new project opportunities within the interior design, fit-out, and FF&E sectors.
• Build and nurture strong relationships with developers, consultants, architects, project managers, hotel operators, and other key decision-makers.
• Monitor the market for upcoming projects, tenders, and emerging business opportunities.
• Arrange and conduct meetings and presentations to showcase La Maison Dorée's services and capabilities.
• Generate qualified leads and convert them into viable business opportunities.
• Collaborate with design, sales, and project management teams during proposal and tender stages.
• Maintain an organized pipeline of opportunities and provide progress reports.
• Represent the company professionally at industry events and networking functions.
• Support negotiations and commercial discussions with potential clients and partners.

Qualifications and Requirements

• A minimum of 5 to 10 years of progressive experience in business development, specifically within the interior design, fit-out, FF&E, luxury retail, hospitality, or construction sectors.
• A demonstrable track record in identifying, pursuing, and securing high-value projects.
• A strong understanding of the Saudi Arabian market landscape and its project procurement processes.
• Excellent communication, presentation, negotiation, and interpersonal relationship-building skills.
• The ability to be self-motivated, target-driven, and work with a high degree of autonomy.
• Fluency in both Arabic and English is mandatory.
• An established network of relationships with developers, consultants, architects, hospitality operators, project management firms, royal projects, and high-end residential clients within Saudi Arabia.
• Existing relationships with key decision-makers and stakeholders across the construction, hospitality, and luxury residential sectors in Saudi Arabia.

Required Skills

• Business Development
• Interior Design
• FF&E (Furniture, Fixtures, and Equipment)
• Relationship Building
• Negotiation
• Communication
• Presentation Skills

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a professional who can operate independently and contribute to the company's strategic growth within the Saudi market.

About the Role

Sawaid Recruitment is seeking a dedicated Customer Service Executive to join our team in Riyadh, Saudi Arabia. This full-time position is key to managing and nurturing relationships with our corporate clients, ensuring high-quality service delivery, and contributing to the company's growth. The ideal candidate will be skilled in handling client inquiries, resolving issues efficiently, and proactively identifying opportunities to improve client engagement.

This role requires a professional who will serve as a primary point of contact for our corporate clients, ensuring their needs are met with accuracy and efficiency. You will play a significant part in maintaining client satisfaction and fostering long-term partnerships.

Key Responsibilities

• Manage and follow up on all customer inquiries, requests, and service-related issues to ensure timely resolution.
• Provide accurate and professional information and support to both existing and potential corporate clients.
• Coordinate effectively with various internal departments to ensure the timely delivery of services and solutions to clients.
• Monitor, document, and resolve customer concerns, ensuring appropriate follow-up actions are taken.
• Actively build and maintain strong, positive relationships with corporate clients.
• Maintain and regularly update customer records and databases with accurate and current information.
• Support sales initiatives by identifying and generating new business leads.
• Develop and maintain a thorough understanding of Sawaid Recruitment's products and services to effectively assist clients.

Qualifications and Requirements

• Bachelor's degree or an equivalent educational qualification.
• A minimum of 2 to 5 years of experience in Corporate Customer Service, Account Management, or a similar B2B customer-facing role.
• Excellent communication and interpersonal skills, enabling effective interaction with diverse stakeholders.
• Strong customer service and relationship management abilities, with a proven track record of client satisfaction.
• Ability to manage multiple tasks and priorities effectively in a dynamic environment.
• Proven ability to work collaboratively and productively with cross-functional teams.
• Strong problem-solving skills and adept stakeholder management capabilities.
• Ability to perform effectively in a fast-paced and high-pressure work environment.

Required Skills

• Customer Service
• Account Management
• Communication
• Interpersonal Skills
• Relationship Management
• Task Management
• Teamwork
• Problem-solving
• Stakeholder Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment that requires effective collaboration and performance under pressure.

• Prospect for potential new clients to increase business.
• Develop and implement marketing strategies and account management plans.
• Research and build relationships within selective sectors and project opportunities.
• Collaborate with project teams to create proposals meeting client’s needs.
• Negotiate effectively and use various styles to achieve favorable outcomes.
• Attend industry events, providing insights on market trends.

• 10 - 15 years of experience in business development, preferably in KSA or GCC.
• Strong communication and influencing skills in high-level client interactions.
• Proven success in networking and establishing impactful relationships.
• Bachelor’s degree in a relevant field.
• Knowledge of Arabic is a plus.