Customer Complaints Clerk📣 Job Ad

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.

Join Our Team at Mrsool!
Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the MENA region, Mrsool has captivated users with its seamless experience, earning the highest ratings among major delivery platforms.

The Job in a Nutshell:
We are looking for a dedicated and customer-focused Part-Time Customer Support Representative to join our team. In this role, you will play a key part in ensuring exceptional customer experiences by assisting clients, resolving inquiries, and providing solutions promptly and professionally.

What You Will Do:

• Provide fast and friendly customer support via in-app chat.
• Assist customers in tracking their deliveries and resolving issues with orders.
• Handle customer complaints with professionalism.
• Collaborate with delivery partners to ensure efficient service.
• Keep accurate records of customer interactions.

Requirements:

• Strong communication skills and customer-focused mindset.
• Problem-solving abilities and patience in dealing with inquiries.
• No prior experience required; students welcome.
• Willingness to learn the app's features.

What We Offer You:

• Inclusive and diverse work environment.
• Competitive compensation with potential share options.
• Professional development through training and learning stipends.
• Supportive mentorship for personal success.

Join Our Team as a Reservations Agent at Nova M Hotel!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients on the phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Stay up to date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Exhibit complete product knowledge, understand the rate structure, and apply rate management.
• Maintain an established filing system for all correspondence and compile reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards and manage incoming emails efficiently.
• Organize visa requests for hotel guests as per hotel policy and attempt to upsell whenever opportunities arise.

Education & Experience Requirements:
You should have a diploma or degree in the hospitality field along with previous experience in hotel reservations. You must be computer literate with excellent communication skills, both written and oral in English, while additional language skills are an asset.

Knowledge & Competencies:
The ideal candidate will be customer-focused, proactive, courteous, dynamic, and approachable. You will need to work effectively with a sense of professionalism and build effective relationships with both internal and external customers. You should be able to work independently within a structured environment and possess the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus