Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Support Associate
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) for a remote position based in Saudi Arabia.

About the Role
As a Support Associate in our Customer Experience team, you will play a crucial role in addressing customer inquiries through our website and live chat regarding the company's services. You will be responsible for delivering exceptional customer service by providing accurate information and tailored solutions that meet customer needs.

Your Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services offered.
• Meet support metrics while maintaining excellent customer service.

Skills and Requirements

• University graduates.
• Previous customer service experience is a plus.
• Excellent communication skills in English; Native Arabic speaker highly desirable.
• Fluency in English Language (B1 profile).
• Ability to use computers and internet applications.
• Great verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility for rotational working hours/days.
• Due to Saudization, Saudi Nationals will be highly desirable.

Work Environment
Only applicants willing to work in shifts (morning or evening) should apply.

Join Our Team at Mrsool!
Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the MENA region, Mrsool has captivated users with its seamless experience, earning the highest ratings among major delivery platforms.

The Job in a Nutshell:
We are looking for a dedicated and customer-focused Part-Time Customer Support Representative to join our team. In this role, you will play a key part in ensuring exceptional customer experiences by assisting clients, resolving inquiries, and providing solutions promptly and professionally.

What You Will Do:

• Provide fast and friendly customer support via in-app chat.
• Assist customers in tracking their deliveries and resolving issues with orders.
• Handle customer complaints with professionalism.
• Collaborate with delivery partners to ensure efficient service.
• Keep accurate records of customer interactions.

Requirements:

• Strong communication skills and customer-focused mindset.
• Problem-solving abilities and patience in dealing with inquiries.
• No prior experience required; students welcome.
• Willingness to learn the app's features.

What We Offer You:

• Inclusive and diverse work environment.
• Competitive compensation with potential share options.
• Professional development through training and learning stipends.
• Supportive mentorship for personal success.

Join Our Team as a Reservations Agent at Nova M Hotel!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients on the phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Stay up to date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Exhibit complete product knowledge, understand the rate structure, and apply rate management.
• Maintain an established filing system for all correspondence and compile reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards and manage incoming emails efficiently.
• Organize visa requests for hotel guests as per hotel policy and attempt to upsell whenever opportunities arise.

Education & Experience Requirements:
You should have a diploma or degree in the hospitality field along with previous experience in hotel reservations. You must be computer literate with excellent communication skills, both written and oral in English, while additional language skills are an asset.

Knowledge & Competencies:
The ideal candidate will be customer-focused, proactive, courteous, dynamic, and approachable. You will need to work effectively with a sense of professionalism and build effective relationships with both internal and external customers. You should be able to work independently within a structured environment and possess the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus