

Customer Complaints Clerk📣 Job Ad
in Tamara
12 days ago

Contract Type | Full-time | |
Workplace type | Remote | |
Location | Riyadh |
Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.
Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.
Key Responsibilities:
Your Expertise:
All qualified individuals are encouraged to apply!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.
Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.
Key Responsibilities:
- Answer inbound calls, emails, and live chats efficiently.
- Identify customer questions and concerns while providing accurate solutions.
- Review customer accounts and transactions to resolve issues.
- Explain services in detail and ensure customer satisfaction.
- Understand and strive to meet support metrics while effectively following communication scripts.
Your Expertise:
- University graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker with fluency in English (B1 profile).
- Strong verbal and written communication skills.
- Ability to handle customer issues and solve problems quickly.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply!
Requirements
- Open for all nationalities
- Requires 0-1 Year experience