Customer Complaints Clerk📣 Job Ad

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.