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SalarySalarySR 2,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationKing Fahd, Riyadh

Job Title: Restaurant Receptionist


Restaurant Description:

We are an upscale Italian restaurant located in the heart of Sahara Mall, offering an authentic and distinctive dining experience for our guests. We pride ourselves on a warm and elegant atmosphere and a menu rich in the most delicious traditional and modern Italian dishes, using the finest fresh ingredients. We always strive to provide exceptional service to our guests and create an unforgettable experience for them.


Purpose of the Job:

Welcoming guests warmly and providing excellent customer service, managing restaurant reservations, directing guests to their tables, and ensuring an enjoyable dining experience for customers.


Main Responsibilities:

  • Welcoming guests upon their arrival with a smile and warm greeting.
  • Taking table reservations via phone, online, or in person, organizing and confirming them.
  • Efficiently and promptly directing guests to their designated tables.
  • Providing information about the menu, special offers, and any other information guests may need.
  • Handling guest complaints politely and professionally, finding suitable solutions.
  • Managing the waiting list efficiently, accurately estimating wait times, and keeping guests informed of updates.
  • Maintaining a clean, tidy, and attractive reception area.
  • Collaborating with other team members (servers, chefs, etc.) to ensure smooth and efficient service.
  • Answering phone calls professionally and providing requested information.
  • Wishing guests farewell upon their departure and ensuring their satisfaction with their experience.


Qualifications and Required Skills:

  • Excellent communication skills in Arabic, and proficiency in English, both spoken and written.
  • Excellent customer service skills.
  • Ability to work under pressure in a fast-paced environment.
  • Good organizational and time management skills.
  • Ability to use basic computer programs.
  • Previous experience in the hospitality field is preferred.
  • Ability to work in different shifts.


Personal Attributes:

  • Courteousness and friendliness.
  • Ability to deal with different types of customers.
  • Patience and calmness.
  • Attention to detail.
  • Ability to work as part of a team.

Requirements

  • Females only
  • Open for all nationalities
  • Requires 2-5 Years experience
  • Intermediate in English
Saud

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**Job Title: Host / Hostess**


**Location:** [Workplace]

**Reports To:** [Direct Supervisor]


**Job Summary:**

The host/hostess greets guests at the restaurant or establishment and guides them to their seating areas. Contributes to providing a wonderful experience for customers by delivering professional and warm service. The role is vital in creating a positive first impression of the service.


**Main Responsibilities:**


1. **Greet Guests:**

- Welcome visitors with a smile and warm greeting.

- Confirm guest reservations and direct them to their tables.

2. **Manage Reservations:**

- Organize and update the daily reservation list to ensure efficient management of space.

- Handle special requests or changes to the reservation.


3. **Guide Guests:**

- Accompany guests to their seating and ensure their comfort.

- Provide menus for food or beverages and ensure their initial needs are met.


4. **Coordinate with Team:**

- Coordinate with staff in the department to ensure smooth service flow.

- Notify the manager or team of any issues or needs that guests may encounter.


5. **Handle Complaints:**

- Address guest inquiries or complaints professionally and effectively.

- Ensure that any issues are resolved quickly to maintain customer satisfaction.


6. **Monitor Seating:**

- Monitor the number of available or reserved tables to ensure effective space allocation.

- Ensure guest comfort throughout their stay.


7. **Maintain Order and Cleanliness:**

- Ensure cleanliness and maintenance of the reception and tables area.

- Assist in preparing and maintaining the area before and after customer service.


**Required Qualifications:**


- High school diploma or equivalent.

- Previous experience in hospitality or reception is a plus.

- Excellent communication skills and ability to handle customers.

- Ability to work under pressure and in a fast-paced environment.

- Good knowledge of reservation systems or hospitality-specific computer programs.


**Personal Attributes:**


- Friendly and polite personality.

- Ability to handle pressure and manage time effectively.

- Organizational skills and ability to work within a team.

- Ability to take initiative and solve problems.

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