Hotel Receptionist

in Baan Holding

7 days ago

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the reservation system, confirming bookings, and modifying them when necessary.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping Records: Accurately recording necessary information such as guest data and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of computer basics.

- Previous experience in the hospitality field is preferable.

- Excellent English language skills.

Requirements

Mandarin Oriental

Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
Organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
Liaise with reservations on future hotel bookings and contact key guests to promote spa services and facilities.
Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
Implement and monitor a data collection system in spa operations for birthdays, anniversaries, and special occasions.
Implement and monitor a guest feedback system for spa guest departures.
Organize and carry out all duties relating to any special arrangements for spa guests.
Monitor and follow up on guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Spa Manager.
Work closely with the spa manager on monthly GSS results.
Entertain guests and VIPs, building relationships and encouraging repeat custom.
Assist the spa reception with check-ins and check-outs, aiding in efficient service flow.
Update the spa database on guests’ history profiles and preferences, providing accurate information at all times.
Promote spa and hotel facilities to all guests and visitors.
Ensure uniform is clean, presentable, and in good condition, showcasing professional appearance and hygiene standards.